JUNE 2023
EDITION 26
Consumer and Patient Experience
Partnering with Consumers Standard
Human Experience Week is an annual event celebrating healthcare staff who impact patient experience daily. The Week allows a dedicated time for NSW Health and health providers worldwide to celebrate the accomplishments, re-energise, and honour those who impact patient experience every day. Events were held at RNS, Ryde, Hornsby, Mona Vale Hospitals and Mental Health Drug and Alcohol Services, with many local activities taking place. Staff were seen wearing t-shirts with the question "Ask me about...Elevating the Human Experience", which was very effective in initiating conversations with patients, families, and staff about the importance of the week. A key highlight of the week was the official launch of the Partnering with Consumer Framework. NSLHD CELEBRATES HUMAN EXPERIENCE WEEK (MAY 1 – 7, 2023)
Photos from left, Mental Health Drug and Alcohol Services, Hornsby Ku-ring-gai Health Service, Royal North Shore and Ryde Hospital teams celebrating Human Experience week
NSLHD Consumer Advisor representatives, NSLHD Executive and Consumer and Patient Experience (CAPE) team celebrate the official launch of the Partnering with Consumers Framework
CONSUMER TICK RESOURCES Services and teams producing patient information publications are encouraged to include the Partnering with Consumers or Consumer Tick graphic or statement to their publications. The NSLHD Procedures Consumer Health Information - Approval Steps for Producing and The ConsumerTick Process has been combined into one procedure Consumer Health Information - Approval Steps for Producing and The Consumer Tick Proces s (link to Prompt). The Consumer Tick Resources intranet page has also been updated. These steps have been taken to help staff navigate the application process Resources which are created following Consumer Tick approval process are eligible to be published with the following statement "This resource has been co-designed and approved by consumers and carers" and/or use of the consumer tick graphics.
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