JUNE 2023
EDITION 26
NSLHD CONSUMER ADVISOR ACTIVITY From January 2020 to May 2023, NSLHD staff have used the Consumer Tick process to partner with consumers to assist with developing, co-designing and reviewing patient-facing information. Ninety-nine documents (e.g. pamphlets, brochures, posters, and booklets) have been reviewed through this process. There have been numerous other opportunities involving consumers in NSLHD activities. These have included taking part in education and training and being members of various working parties and committees. Since January 2023, we have had new Consumer Advisor representation on the following committees and/or working parties. NSLHD Community and Supported Care Falls Prevention Committee NSLHD Consumer and Patient Experience Committee (CAPE) NSLHD Clinical Trials Working Party NSLHD Patient Safety Culture Survey Working Party NSLHD Voluntary Assisted Dying Steering Committee NSLHD Consumer Engagement Video Working Party NSLHD Comprehensive Care Plan: Goal Setting Working Party RNSH Pre-Admission Redesign Project Governance Committee For more information on how to recruit a consumer adviser visit our intranet site or email NSLHDThePatientExperience@health.nsw.gov.au
MONA VALE HOSPITAL’S ASSESSMENT Two Australian Council of Healthcare Standard (ACHC) Assessors will conduct an Accreditation Assessment at Mona Vale Hospital and the new Adolescent and Young Adult Hospice (AYAH), from Wednesday 14 to Friday 16 June 2023 . This will be NSLHD’s final assessment under the existing ‘announced’ assessment program. ACCREDITATION TRANSITIONING TO SHORT NOTICE ASSESSMENTS From 1 July 2023 mandatory Short Notice Assessments (SNA) for accreditation to the NSQHS Standards (National Standards) will replace the existing ‘announced’ assessments and ‘voluntary short notice assessments’ of all health service organisations. The mandatory SNA process ensures the outcome reflects day-to-day practices, identifies gaps and supports health service organisations to improve safety and quality systems and processes. Interviews with staff, consumers, patients, families, carers, volunteers and contractors; Observations of workforce practices and interactions with consumers across all operational and clinical areas Review of documentation and records and; Examination of how the organisation’s quality improvement systems are used to reduce risks. Our Facilities and Services will be given 24 hours' notice of an assessment which means once notified, there is one full business day before the assessment commences. Under the SNA process the Assessors are required to spend at least 75% of their time in operational areas. The Assessors will continue to gather evidence from a variety of sources including; All NSLHD Facilities and Services are currently preparing for a smooth transition to Short Notice Assessments. This will mean Assessors will have more time to observe patient journeys. For further information: Contact Annette.Penney@health.nsw.gov.au, your local Quality Manager and/or refer to the Short Notice Assessment page on the Australian Commission on Safety and Quality in Health Care website.
CONSUMER REMUNERATION
NSW Ministry of Health has recently released guidelines about the remuneration of consumers.
NSW Health recognises that time commitments and other costs can be a barrier to community and consumer participation. Remuneration, through financial recognition, provides a means of recognising lived experience expertise and aims to make it easier for people to contribute to engagement and improvement activities. Payment also aims to increase the diversity of people who choose to engage with NSW Health organisations.
Find out more:
Factsheet for staff Factsheet for consumers
Consumer, carer and community member remuneration guideline (GL2023_016)
Partnering with Consumers Standard
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