practice perfect Nov/Dec


TIPS TRICKS: RECOVERING DELETED NOTES AND DOCUMENTS Have you ever been cleaning up a patient’s “Activities by Progress Notes” or “Activities by Documents” screen and accidentally flagged the wrong item for deletion? Little mistakes like these happen all too often. But before the panic starts to set in, try to remember this one easy tip for recovering deleted progress notes and documents. When browsing “Activities by Progress Notes” or “Activities by Documents,” you have the ability to filter items according to a specific provider, or their “Status.” In the case of progress notes, one of these statuses you can select is called “Deleted Progress Note(s).” And like the name suggests, this is where deleted progress notes end up. To recover deleted progress notes, simply flag the deleted documents you wish to recover and click “Restore selected document(s)” on the function bar. After that, the progress notes will return to where they belong. is virtually the same. By changing the “Status” to “Deleted Document(s),” you’ll be presented with a list of the documents you’ve deleted from this patient’s client record. Simply flag the deleted documents you wish to recover and click “Restore selected document(s)” on the function bar. So, if you ever find yourself needing to recover deleted progress notes or documents, don’t panic. Just remember these easy steps! The process for recovering deleted items from the “Activities by Documents” screen

Has this ever happened to you? You fight traffic, find parking and run up the stairs to your doctor’s office. Once there, you realize that your appointment was at 11 a.m., not 1 p.m. Oh well, the front staff is helpful and reschedules the appointment. No harm is done, right? Unfortunately, missed appointments can and do affect patient outcomes. This is particularly the case for physical

patient outcomes as well as the practice’s bottom line. Whether you choose to send calls or text messages doesn’t seem to matter. But reminders must be accurate and consistent to have the biggest impact. That’s where Practice Perfect can help. Practice Perfect has partnered with to make patient appointment reminders a breeze. A seamless integration means you don’t even need to click a button to send phone call and text message reminders. You can send reminder calls in English, French or Spanish. You can send reminder text messages accurately and securely. When you consider how much money you’d be paying a staff member to make those phone calls, ReminderCall’s automated appointment reminders are a no-brainer. You also won’t have to worry about your staff tying up the phone line and potentially missing important incoming calls and referrals. As a bonus, the system works even when your staff is away. You can send reminders in the evenings when more patients are likely to receive them. You can send reminders every day, even on Sunday for Monday appointments. Best of all, your reminders are consistent and accurate. This gives your practice a professional, state-of-the-art feel. After your initial setup, the system runs in the background. You can set it and forget it. For more information, or to sign up for a one-month trial, please visit

and speech therapy. When a patient shows up twice a week instead of three, it prolongs their therapy. It stretches out the duration

of their recovery. Their activity level remains reduced. Over time, the lack of improvement can chip away at the patient’s confidence in the therapist. They may even drop out of rehab altogether.

To add insult to injury, no- shows dramatically impact your revenue. What patients don’t realize is that your business must pay staff and overhead, even when they do not show up.

When longer appointments get missed, it can be quite costly, especially since other patients could have been booked into those spots. Over time, these losses add up and become a financial drain. So, why are these appointments missed? One reason is that most patients need to come in for treatment several times a week. Sometimes, this can be confusing. For example, Monday at 11, Wednesday at 1, and Thursday at 1 is hard to remember. If these times change weekly, it gets even more complicated. There are other reasons why a patient may fail to show up for a scheduled appointment. Some reasons, such as family emergencies, are unavoidable. But most of the time, the reasons given for a missed appointment include “I forgot” or “I got the time wrong.” Luckily, these are problems that you can easily and automatically address.

Studies show that appointment reminders do indeed reduce no-shows. They improve 3

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