MY CIPP
Following the research and analysis, this report was presented during the July 2022 board meeting and our new vision, mission, values and quality objectives were agreed. Our vision As previously noted, a vision is widely recognised as being a statement of where an organisation wants to be and what it seeks to achieve, broadly speaking, in line with its values. Considering the feedback received, as well as what’s outlined within our Royal Charter regarding who and what we represent as a Chartered Body, it was agreed that our vision should be: “Leading the future of payroll and pension professionals.” Thus, recognising that we seek to lead and develop payroll and pension professionals of the future, which will be achieved through our mission. Our mission A mission statement should provide a brief overview of the organisation’s current purpose – who we are, what we do and why we’re here. It should support the achievement of the vision. As such, the board agreed our mission should be slightly altered to: "Supporting and developing payroll and pension professionals through education, membership and recognition." Our values When considering our values, we had to ensure these were aligned with our vision and reflected the ways we want to work with our colleagues, members and the wider payroll and pension communities. Our previous values were developed in 2006, and while still valid in what they set out to achieve, they were vague and potentially open to interpretation. It was important that our new values were clear in terms of what they meant and what’s expected against each of these. The values agreed were: Collaboration We work together to achieve our goals and objectives to the benefit of the payroll and pensions communities.
It’s incredibly important to us that the vision, mission, values and quality objectives are embedded into our culture and ways of working but are also open to constant review and feedback l developing our internal appraisal processes to measure how individuals perform against values and quality objectives, as well as their performance objectives, aligning this with our existing competency framework by June 2023. This article is the first step in communicating our direction with you. The steps taken above will ensure we’re accountable, and providing consistent and regular updates to you, our members. n the vision, mission, values and quality objectives are embedded into our culture and ways of working but are also open to constant review and feedback. This will ensure we’re representative and supportive of the professionals we serve. As such, an internal working group has been set up, who meet monthly to work through an action plan, which includes: l publishing our vision, mission statement, values and quality objectives on our website l publishing our ten-year strategic plan on our website, including the four strategic objectives outlined at the start of this article, as well as our commitment to achieving net zero and our equality, diversity and inclusion policies, along with our progress in achieving these l linking this with corporate accounts when published for future Annual General Meetings, to communicate to members how we’re achieving what we set out to and providing a forum for them to ask questions relating to the future of the Institute l ensuring the vision, mission, values and quality objectives are used within our recruitment processes
We seek to lead and develop payroll and pension professionals of the future, which will be achieved through our mission Professionalism We’ll always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive manner. Our quality objectives Finally, we sought to review our quality objectives in line with the strategic objectives and the new vision, mission and values. The continuous pursuit of excellence We actively seek feedback and review our ways of working to ensure we deliver an excellent service to the payroll and pension communities, and to our colleagues. Communication Clear, open and transparent communication with all. To communicate payroll and pensions knowledge with authority. Trust and honesty We trust our colleagues and provide a safe environment for honesty within the working environment. Again, our previous quality objectives were set out some time ago, in 2007. As such, they reflected goals and objectives at the time. Some of these have been achieved and others are business targets, measured through performance objectives within the organisation. Following the review, the following quality objectives were agreed: l to ensure we’re inclusive and accessible to all l to understand our customers and improve customer care l respect for all l to create a safe working environment, promoting positive well-being. Next steps So, what happens now? It’s incredibly important to us that
If you’d like to provide feedback or further thoughts, please get in touch with me at vickie.graham@cipp . org.uk
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| Professional in Payroll, Pensions and Reward |
Issue 87 | February 2023
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