Patient safety highlights: Patient safety is about maximising the things that go right and minimising the things that go wrong. It is integral to the NHS’ definition of quality in healthcare, alongside effectiveness and patient experience.
• We’ve continued with our successful ’kitchen table events’ to promote patient safety attended by 60 staff at different venues across our trust. Changes to policies, Standard Operating Procedure and guidelines have originated from these discussions and staff report improvement in knowledge and confidence as a result of attending. • Ahead of legislation for NHS trusts to annually report back on staff who speak up, NCH&C has recruited a full time Freedom To Speak Up Guardian: Nijck Bowman. We’ve also increased the number of Freedom to Speak Up Champions in all of our localities. Click here to hear from Nijck. • During the period 1st April 2019 to 31st March 2020, NCH&C received 94 formal complaints showing a decrease from the 193 we received during the year 2018/19 and 238 the year previously. Undertaking regular thematic analysis across all the complaints helps us in identifying opportunities for learning which we disseminate across NCH&C. • We had an 80.55% uptake of our staff flu vaccination programme in 2019-20. See more about this on page 12. • In February 2020 as part of our response to the emerging pandemic our IPAC team, in conjunction with the IPAC team at East Coast Community Healthcare CIC, were instrumental in setting up and delivering a ‘drive through’ COVID-19 swabbing and testing service for the public in just four hours. The team continues to work within the wider system to ensure evolving government guidance is followed whilst ensuring the highest standards are adopted locally.
We have reduced the number of falls that
cause harm to an average of 2.2 per 1000 occupied bed days which has improved from last year.
The number of avoidable pressure ulcers reported in our inpatient units is below the target we had set ourselves.
Our 2019/20 Safety Thermometer results indicated that the
overall proportion of our patients receiving harm- free care in the reporting period was 87.6%.
NCH&C ANNUAL SUMMARY 2019-20 19 NCH&C A NUAL SU MARY 2019-20
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