BUSINESS CONTINUITY AND
RESILIENCE MANAGER
CANDIDATE INFORMATION PACK
Welcome
‘From world-leading research and teaching facilities to outstanding historical and cultural assets, our estate provides the physical foundations for our reputation as a great university and destination of choice for many around the world.’ PROFESSOR SIR DAVID EASTWOOD, VICE-CHANCELLOR AND PRINCIPAL
'Security and Emergency planning at the University of Birmingham is a service that ensures the safety and security across campus for our students. The service is linked to our brand, culture and values and already offers an expectational service that goes above and beyond. Our Security and Emergency team plays a key role in enhancing the staff, student and visitor experience. In order to ensure we can meet the demands of any challenges faced; we have created a new role to enhance the team. The Business Resilience Manager is a leadership role that will play a pivotal part in leading our strategic approach to security and business resilience and add value to our campus experience.'
SIMON BRAY, DIRECTOR OF CAMPUS SERVICES
‘As the education market continues to change, we must ensure we are providing world-class facilities to support innovative teaching and enhance the student experience. From our collaborative teaching spaces and state-of-the-art laboratories to technology rich learning environments and accommodation, we are educating the next generation of graduates to be independent problem solvers, great leaders and influential global citizens.’ PROFESSOR KATHY ARMOUR, PRO-VICE-CHANCELLOR (EDUCATION)
‘Our resources and facilities are envied in the sector. At Birmingham, we put people at the heart of everything we do and we are committed to providing our outstanding, talented staff and students with first-class physical resources in a beautiful campus environment so that we can attract the best and brightest and that they may excel.’
PROFESSOR TIM JONES, PROVOST AND VICE-PRINCIPAL
The
post-holder will co-ordinate the business continuity and operational resilience support
for Campus Services, supporting wider relevant groups across the University in developing and implementing polices, guid - ance, training and communications in collaboration with internal and external stakeholders. The job will require the individual to work across all University services to identify and co-ordinate solutions for immediate implementation. • Act as the Campus Services champion for promoting and advising on business continuity, incident and crisis management. Help lead the development, co-ordination, and embedment of business continuity practices across the University. • Act as a Deputy to the Head of Security and Emergency Planning (HSEP). • Be the subject matter expert on business continuity, major incident planning strategy and emergency plans; advising and supporting managers. • Act as the day to day operational lead for emergency planning, testing and the training within Campus Services.
Introduction to the Business Continuity and Resilience Manager Role
The University of Birmingham
The
University was established in 1900, and has a pioneering history including being the country’s first civic University, the first Medical
School and the first Faculty of Commerce. The University offered the first ever sport degree in 1946 and became the first University to open a secondary school in 2015. In 2018, we also opened a new campus in Dubai, the first Russell Group University to do so. Today, the University of Birmingham is ranked in the top 100 globally and in the top 20 of all domestic league tables. The quality of what we do at Birmingham is widely recognised. The University’s prolific research portfolio has produced 2 Prime Ministers and 11 Nobel Prize winners, including 3 in 2016 for Physics and Chemistry. The University’s School of Sport, Exercise and Rehabilitation Sciences is ranked 6th in the world for its research.
The University of Birmingham is the largest of 5 Higher Education institutions in Birmingham with 23,000 undergraduates, 12,500 postgraduates and 8,000 staff. Our heritage as the original ‘redbrick’ is combined with one of the most compelling and ambitious agendas in Higher Education. Quite simply, at Birmingham we make things happen. The University is a founding member of the Russell Group (UK) and Universitas 21 (global) groups of research-intensive universities and its alumni population exceeds 300,000, spread far and wide across the globe. The University’s campus spans over 250 acres, nestled in leafy green Edgbaston, just three miles from Birmingham city centre. The University is home to the Barber Institute of Fine Arts, housing works by Van Gogh, Picasso and Monet; and the 100 metre high Joseph Chamberlain Clock Tower (affectionately known as ‘Old Joe’) a prominent landmark visible from many parts of the city. We have been integral to some of the greatest scientific discoveries of recent times, such as the Higgs Boson and Gravitational Waves, and are pioneering new approaches to tackling some of the biggest global challenges facing society; from antibiotic resistance and maternal health to conflict resolution and access to education.
In
As well as being the competition venue for squash and hockey, the University of Birmingham is also likely to be an important training venue, including use of the University’s 50m pool and 8-lane athletics track. The University has established a Steering Group to plan its contribution to and benefit from the 2022 Games. The strategic sub-groups include Venues & Sport; Student Experience; Research; Profile and Communications; Culture; Commercial and Business Engagement. The University’s Venues Operations Group includes relevant functional leads within the University, and is led by the Director of Sport. It includes Sport, Estates, Security, Catering, Cleaning, Sustainability, The Guild of Students and IT Services.
December 2017, Birmingham was officially declared host for the 2022 Commonwealth Games.
The University of Birmingham is the principal village for athletes and officials for the Birmingham 2022 Games with the Vale Student Accommodation Village hosting 2,800 athletes and officials across the 12-day event. The Games provide an opportunity to showcase the University’s significant strengths to an international audience The Games are scheduled to take place between 27th July and 7th August, with the following venues and sports/disciplines:
• Alexander Stadium : Opening & Closing Ceremonies, athletics • Arena Birmingham : Gymnastics • Birmingham City Centre : 3x3 Basketball, beach volleyball • Edgbaston Cricket Ground : Women’s cricket • University of Birmingham : Squash and hockey • National Exhibition Centre : Badminton, boxing, table tennis, netball, weightlifting
• Sandwell Aquatics Centre : Aquatics • Sutton Park : Triathlon • Ricoh Arena : Rugby 7s, judo, wrestling • Cannock Chase : Cycling (mountain bike, road, time trial) • Victoria Park, Leamington Spa : Lawn bowls • Lee Valley VeloPark, London : Track cycling
Commonwealth Games
Leading
Campus Services
a function of c.950 staff with a turnover of over £59 million, the Campus Services portfolio includes the University’s 5,000-bed student residential villages, sporting facilities, retail and food outlets, a new on-campus hotel and conference centre and 3 day nurseries. A number of campus-wide services fall under the remit of Campus Services including: cleaning, security and emergency planning, portering, post, visitor services, transport, waste disposal and recycling. The division also has responsibility for managing conferencing and events, and managing many of the University’s attractions such as Winterbourne House and Garden. Campus Services are proud to deliver service excellence, identifying innovative and sector-leading opportunities for income generation in alignment with the University’s 2030 strategy framework.
CS Vision ‘Enriching the lives of the University of Birmingham’s students, staff and key stakeholders'
About Campus Safety and Security
Security and Emergency Planning – Campus Services. Our business is the safety and security of our people, assets, and operations enabling the University mission of “making important things happen” Our team operates every day around the clock to ensure our campus is safe and secure. The University has many characteristics of a small town with 43,000 people studying, researching, socialising, and working. Our Birmingham Campus is open and accessible whenever our people need it, with our Security teams working behind the scenes to make this a safe and enjoyable environment. Personal safety is at the core of our business planning. We will work proactively with our key stakeholders to ensure we are “match fit” and prepared for any threat or emergency that may cause potential disruption to our services. The recent pandemic has tested our process and procedures and highlighted how we can continue to improve. Business resilience is critical to our continued success.
"This new role is key to developing an industry leading Security and Emergency planning function. We will work in partnership with a number of University departments to put the safety of our students and staff at the heart of the agenda. It will try and test Our emergency plans will be tried and tested ensuring we are ready to deal with any challenges."
George Wrigley Head of Security and Emergency Planning
Values and Behaviours
Working effectively with others, using guidance, support and advice as appropriate. Understanding the broader context and how your own work impacts the local team and University.
COLLABORATIVE
Continuously reflecting on individual and team practices, recommending and adopting creative approaches to make improvements. Actively seeking and participating in learning and development opportunities.
INNOVATIVE
Reliable and highly motivated. Providing consistently high levels of customer service.
EXCELLENT
Self-aware and empathetic to the impact of your behaviour on others and how others behaviour impacts you. An ability to embrace different perspectives.
INCLUSIVE
Flexible and adaptable in approach and taking responsibility for achieving individual and team goals. Seeking advice when needed, and possessing a willingness to take calculated risks when appropriate whilst learning from mistakes.
CONFIDENT
Main Duties This post looks across several areas of operations:
• Campus Services resilience
• Business continuity
Job Description
• Pandemic response
• Operations coordination
• Partnership with stakeholders
• Helps co-ordinate emergency plans and procedures within the University
Director of Campus Services
You will be part of our Security and Emergency Planning team, led by George Wrigley. Our students, staff and communities are supported by a team of 53 colleagues who provide help, support and advice 24 hours a day, all year round
Head of Security and Emergency Planning
Business Continuity and Resilience Manager
Security Operations Manager
• Develop and implement a training programme for key stakeholders involved in the delivery of the BCRM and EP programmes and ensure awareness campaigns are in place to ensure staff are kept up to date with plans, legislation and threat levels.
Analysis, Reporting and Documentation • Lead, review and ensure a good practice Business Continuity Resiliance Management (BCRM) programme for Campus Services, which identifies and underpins the key dependencies that support these activities, ensuring the recovery and continuity of these activities are within timescales that do not expose the University to an unacceptable level of operational, financial, regulatory or reputational risk. • Project manage resources efficiently and effectively, and ensure documentation and data is accurate. • Review and audit progress on data and projects to improve effectiveness, efficiency and deliverables against key milestones and updated external advice. • Monitor and report on incidents affecting business continuity and resiliance across Campus Services and the University to the Director of Campus Services. • Provide expertise to ensure that all departments of Campus Services have robust incident and recovery plans that are subject to regular testing. Support the rest of University in delivering the same through advising relevant areas. Customer Support, Liaison, and Collaboration • Liaise internally with stakeholders across Campus Services and the University providing advice, direction and instruction in relation to their areas of business operations. • Develop and deliver effective communications around changes to latest policy guidelines/ process changes to key stakeholders and team members. • Take responsibility for stakeholder management, maintaining regular contact with stakeholders to understand requirements, and review, develop and propose solutions for any issues. • Set up a network of Service Continuity Representatives and Emergency Planning (EP) within departments in order to develop effective working relationships and to ensure plans are developed, fit for purpose, and kept updated. • Lead the BCRM meetings, ensuring that the BCRM programme is in line with institutional objectives and strategy. Implement and lead in the associated steering groups/working parties needed for the programme.
• Represent the HSEP at an institutional level when unavailable
• Support the HSEP in progressing a modern fit for purpose service. Decision Making, Problem Solving, Planning and Organising • Utilise the Centre for the protection of National Infrastructure (CPNI) guidance to build a clear picture on Threat Landscape to the University. • Perform risk analyses for functions to identify points of vulnerability, single points of failure and identify risk avoidance and mitigation strategies. • Analyse these threats, provide advice and ensure procedures are in place to minimise the impact of risks to the Campus Services. • Take responsibility for resolving issues independently and identify alternative methods of recovery following an incident or crisis. • Make decisions related to BCRM and EP management in order to advise stakeholders and external members in an incident or crisis. • Influence BCRM and crisis management policy through advising senior management on BC policy change and its impact across the University and Campus Services. • Lead and support on policy and process development for BC and major incidents in Campus Services. • Plan and lead effective audits, testing and exercises on emergency preparedness to ensure plans are up to date and relevant.
• In the absence of HSEP run the service effectively.
Other • Promotes equality and values diversity acting as a role model and fostering an inclusive working culture. Role models collaborative working and represents Campus Services in both internal and external meetings. Provide coaching, mentoring, or line management support as required.
• Any other duties commensurate with the role.
Skills and Experience Essential • Business continuity experience and/or willingness to gain ISO 22301 Business Continuity Management certification. • Proven experience of resilience management in a front-line service, preferably based within Higher Education (HE). • Project management experience and/or willingness to gain a formal qualification. • Relevant/proven professional experience in a complex organisation, preferably HE. • Highly developed skills and experience of producing and analysing complex source material, information and data and turning these into purposeful reports that assist decision making. • Demonstrable experience of managing a range of operational planning scenarios and projects. • Experience of developing effective networks and strong relationships with Colleagues across Professional Services and Colleges, and external partners. • Excellent oral communication and presentation skills, with an ability to use a range of communication skills and strategies to gain commitment to action or change. Proven ability to lead learning and training events. • The ability to exercise discretion regarding the handling and management of sensitive data/ information. • An ability to work simultaneously and effectively to progress several different tasks. Demonstrable experience of managing a range of activity and projects. • Excellent organisation skills with ability to appropriately manage and consider the priority of information coming through. Excellent attention to detail. • Strong intellectual ability and the ability to apply this to management tasks.
Person Specification
Knowledge Essential • A good first degree (First or Upper Second) or equivalent. • Knowledge of the work practices, policies, processes and procedures relevant to the role, including broader sector/ commercial awareness and ability to develop policy in a University setting. Desirable • Knowledge of Security operations and services.
• A high degree of initiative, personal judgement, resourcefulness, flexibility and a self-motivating approach. The ability to complete tasks based on only broad direction and with minimum supervision. • Enthusiasm and willingness to meet challenging demands, working to different people, deadlines and within budget.
• Ability to work effectively as part of a team.
• A flexible approach and attitude and a willingness to respond to changing requirements of the team. • Demonstrates collaborative working, builds open, trusting and effective partnerships. • A firm but diplomatic attitude with the ability to prioritise, negotiate and use one’s own judgement. • Excellent interpersonal skills, including tact and diplomacy, and an ability to work at all levels of the organisation. • Excellent communication skills with internal and external stakeholders. Desirable • Project and change management skills. • Proven analytical and problem- solving skills used to identify and implement significant improvements to service area.
• Budget management skills.
• Ability to act as ambassador for Business Continuity with the ability to enthuse others, or with enough tenacity to ensure action. • Evidence of developing strategy and culture, managing key relationships.
• Excellent IT, organisational and administrative skills.
• Flexible and adaptable; open to giving and receiving feedback and improvement with a positive attitude.
• Understanding of HE sector policies.
Further information & Application process
For
a confidential discussion to learn more about the role and opportunity please contact the University’s appointed recruitment partner, Michael Hewlett of The Management Recruitment Group.
Closing date for applications is Sunday 5th September 2021. You can view the university’s website here; http://www.birmingham.ac.uk/
Michael Hewlett T: 020 3962 9900 M: 07972 579 938 E: michael.hewlett@mrgpeople.co.uk
Applications should consist of a comprehensive CV (of not more than 4 pages) and supporting cover letter (of not more than 2 pages) outlining key matching experience and rationale for applying for the post. (Applications should be sent to michael.hewlett@mrgpeople.co.uk)
51 Eastcheap, Billingsgate, London EC3M 1JP Tel 020 3962 9900
mrgpeople.co.uk
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