Smith Wallis & Scott December 2017

DEC 2017

LEGAL INJURY GUIDE

327 Bankhead Hwy, Carrollton, GA 30117

STRIVING TO BE BETTER

Because You Deserve It The second most common complaint I heard was that lawyers talked down to people. I think it’s a common habit for people who get professional degrees. You go to law school or medical school, and you’re told you’re the smartest person in the room, and when you get out in the real world, you continue to treat people through that lens.

“I decided then that I wanted to be a part of a law firm so I could create systems and procedures that are client-centered. “

What do you do when you see people being mistreated? I listened to these complaints and thought, “People deserve better. There has to be a better way to represent people.” I decided then that I wanted to be a part of a law firm so I could create systems and procedures that are client-centered. That took me to law school and brought me to my current role with Smith, Wallis, & Scott. I became a reluctant lawyer, and for as long as I resisted it, I realized this is where I was meant to be. Our firm exists to provide a better way, to provide better opportunities for our clients, and to give better representation to families that’ve been hurt. One of the first steps we took to make your experience better was adding a one-week call. Within one week of filing a case with us, we’ll give you a call, even if it’s just to say hello. People don’t just need a lawyer; they need a good lawyer. My favorite part of what I do is connecting people with a lawyer who will fight for them. I get the satisfaction of improving their situation, and I genuinely appreciate the opportunity to do so. I still identify with people who are struggling, because I didn’t grow up with a lot, and it’s one of the things that drives me to keep getting better at what we do. And the more people who demand better, the better our community will be.

You might find it hard to believe, but I never wanted to be a lawyer. For a long time, I resisted, but nonetheless, life guided me toward the profession. Even as a kid, my dad often told me, “One day, you’re going to be a lawyer because you’re good at arguing.” Despite my stubborn nature, I was more interested in business than law. I grew up in a lower-income environment, and we didn’t know any lawyers. That was a distant world for us. If my family had suffered legal troubles, we wouldn’t have known where to go. When I started with Smith, Wallis & Scott as an intern and then a paralegal, becoming a lawyer was still not my goal. My dream was to own a business, but it was during this time that I developed a passion for creating a client- centered experience. One of the biggest complaints I heard from people when I started working in the legal field was that they couldn’t get in touch with their lawyer. Once they were hired, they disappeared. Clients would try calling them, but they were never available. The attorney never gave updates on their case.

-Luis Scott, Jr.

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770-214-2500

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