Membership Retention & Engagement Toolkit

Connect

• Send an Email ◦ A quick note letting them know that you are checking

in makes them feel important to your organization.

• Pick-up the Phone ◦ Starting to feel old fashioned but you would be surprised how much a member appreciates a phone call that is simply to check-in and is not a collections call. • Go for a Visit ◦ Always make the effort to go to your member. There is no better way to understand a member's connection to the economy and what they may be facing. • Positive News ◦ Connect with your member organizations and recognize them for the work they are doing for the community.

TIPS & Questions

Ask yourself, what does connecting with your members look like. Is it individually, is it meetings, is it one direction communications? Are you doing enough or too little? What is your organization's best practices?

Never stop looking at what works and does not work.

NOTES :

"Eighty percent of sucess is showing up." - Woody Allen

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