Management Discussion and Analysis
Fractal Alpha (AI businesses) In Fiscal [year], we set up our proprietary AI business to leverage the growing maturity of our [select] AI products and expand their addressable market beyond our target set of Must Win Clients (MWC) and specific geographies. These pre-built AI products, designed to address both cross-industry as well as industry-specific use cases, can be deployed by clients with limited implementation efforts or customization. Each AI business within our portfolio operates under its dedicated management teams. Along with our AI training business, Analytics Vidhya, these AI businesses are part of our Fractal Alpha segment as outlined below: Fractal Alpha
AI is required to build algorithms that can match or exceed human performance, and hence deliver better results. It is important to make algorithms explainable and fair, without human biases. There are five pillars on which we organise our AI capabilities – algorithmic decision making, machine vision, conversational AI, AI Engineering and Machine Learning Operations (“ML Ops”). Engineering is key to not only identifying the availability, quality, type and readiness of data to build an effective AI solution, but to also build efficient data architecture that facilitates real-time automated AI solutions that are designed for scale. We leverage our engineering capabilities to operationalise the data-to-decisions process for our clients. Design is important to gain a deep understanding of human behaviour across the entire journey, starting from framing the right business problem to solving it in a manner that accelerates adoption and drives impact. Our design team specialises in behavioural science and economics, ethnography, information and interaction, and user experience. Client relationships Client relationships are at the core of our business. Our leading position is derived from our long-standing relationship with marquee, large and global clients across industries, and we have been able to deepen our business relationship with them over the past few years. In addition, the nature of our relationship with clients is evidenced in our long-tenured relationship as well as growing revenues from our top clients, and our consistently high Net Promoter Score (“NPS”) scores, a management metric through which we solicit client feedback for our performance. Inventing and investing on behalf of clients We have demonstrated a consistent track record of investing, through identifying emerging trends in AI, in research, developing new AI offerings, and acquiring businesses to expand our capabilities and delivering value proposition for our clients. We have invested 7% of our revenue into research and development of solutions and products. Our commitment to technology is to echo with our belief that technology is ever evolving, and it is critical for enterprises to be well-prepared to incorporate the latest techniques and technologies to drive competitive differentiation. Culture of trust, transparency & freedom to nurture talent We believe our values, of “client first”, “learn and grow”, “think big, act fast” and “extend extreme trust and to be accountable”, guide the way we work and help us attract and retain talent, acquire new clients, pursue inorganic opportunities, attract interest from investors and enable us to expand our existing
client relationships. Our values have helped us build a culture of trust that is critical to our ability to attract and retain talent. We continually strive to enhance our AI, engineering and design capabilities by scaling our teams and upskilling and reskilling them.
and enhance our AI solutions, adding capabilities in new technologies and industry verticals. We will continue to engage with and expand our network of partners, including hyperscalers, data providers, technology companies and educational institutions, to co-create and build capabilities in existing and new industry verticals and technologies. We will also selectively pursue acquisitions to enhance our capabilities and deepen our operational, functional and domain expertise across industry verticals we operate in. Continue to build a great place to work Our ability to recruit and retain talent is fundamental to the success of our business. We will continue to build a great place to work by focussing on fostering a culture of trust, transparency and freedom guided by our values and people principles. We believe, our cultural values and leadership principles encourage our employees to innovate and strive to deliver their best for clients.
Strategy Take client centricity to the next level
We serve clients end-to-end and help them navigate the entire life cycle of building an AI solution, from ideation to adoption, to power decisions in the enterprise. We will continue to focus on Must Win Clients and enhance our technical and functional capabilities by scaling our teams and upskilling and reskilling them in AI, Engineering, Design and Domain. We consistently invent and invest on behalf of our clients to demonstrate and deliver a higher value proposition. Through research & development, we differentiate ourselves
Revenue growth Al product that helps CPG companies manage revenue growth by using Al in sales & distribution, pricing & promotion and inventory management
Generative Al powered consultative sales advisor providing consumer's advice basis their unique needs, goals and context
Invest in building experts & leaders of tomorrow by leveraging our internal training academy (FAA) and Analytics Vidhya
Hire game changing talent through robust & scalable channels
Suite of seven products that leverage deep learning technology to diagnose diseases based on healthcare imaging data such as x-rays and CT-scans
Provides industry focused training programs which also extends to our clients and [provides a pool of actively engaged data science professionals for potential hiring]
Our Strengths The Fractal Approach
Our AI, engineering and design (“AED”) forms the core of our problem solving approach. We integrate AED with our domain and functional expertise to deliver end-to-end AI solutions, which we call the “Fractal Approach”. Our AED capabilities enables us to frame the right problem by factoring in human behavioural aspects, identify and engineer the required data systems and build the required AI solution.
Foster a culture of trust, transparency & freedom through our policies guided by our values and people principles
Build a smarter + healthier workplace to drive increased collaboration among organizational units
Artificial Intelligence
Problem Solving
Engineering
Design
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Fractal Analytics Limited | Annual Report 2023-24
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