Client centricity
Net Promoter Score – 77 Over the past couple of years, our Net Promoter Score (NPS) has consistently remained at 70 or higher (significantly higher than industry average), reflecting our remarkable growth and progress. Clients consistently rate us highly for our responsiveness, technical excellence, and business understanding. Clients expect us to deliver fresh ideas and perspectives.
Our strategic focus has been to take client centricity to the next level. We operate with integrated teams led by business partners who liaise with key client stakeholders to understand their priorities. They collaborate with internal teams to deliver the right AI solutions and capabilities, helping clients drive business outcomes and generate value.
with a focus on developing capabilities that align with our client’s future needs. This research has yielded tangible outcomes, including publicly accessible AI products such as MarshallGoldsmith.ai and Kalaido.ai. Moreover, we have developed a range of AI courses available on Coursera, catering to a broader audience and fostering widespread knowledge dissemination. 7% AI R&D spent % of revenue Industry engagement As part of our client-centric approach, we host exclusive events like Client Advisory Boards, Executive Summits, and Roundtables, and actively engage in leading third- party conferences. The platforms bring together senior executives from Fortune 500 companies to forge meaningful connections and drive impactful conversations. Our events provide a premier forum for the exchange of insights and ideas among industry leaders, with a strong emphasis on driving the next level of growth through AI. By staying ahead of industry trends and focusing on key themes and topics relevant to our clients, we ensure that the events remain at the forefront of innovation. The theme driving this year’s engagement is on Generative AI, Responsible AI, and the role of change in analytics transformation showcased our commitment to leading-edge topics. Each session is carefully crafted to deliver thought leadership content, featuring top leaders from diverse verticals in fireside chats and client panel discussions. These sessions offer valuable insights from their journeys, enriching the overall experience and learning for our attendees. Our summits provide a 'no-judgment' open ground for discussing key challenges, issues, and problems. Attendees can freely exchange ideas and learnings with their peers to collaboratively solve problems and explore innovative solutions. Additionally, our flagship magazine, ai:sight focuses on elevating value creation, driving growth, and thriving in a dynamic economic environment. We feature voices from transformational individuals who are redefining organizational operations and interactions. As agents of change, they offer unique insights and experiences.
Net Promoter Score over the years
77
74
73
72
70
Executive Summit Series Executive Summit events combine keynotes, fireside chats from industry experts, and peer-to-peer executive knowledge-sharing sessions.
68
67
As part of our strategy, we have identified Must Win Clients based on our 10-20-30 principle (company having a minimum revenue of $10 billion, or market capitalization of $20 billion, or customer base over 30 million). We serve these clients globally and end-to-end, driving stakeholder success, and innovate and invest on their behalf. We work with clients through the AI solution lifecycle, from ideation to adoption, empowering enterprise decision-making. Decision-backward approach Our aim is to reshape business through science and advanced data tools and uncomplicate decision-making that lead to better outcomes. Our "decision-backwards" approach starts with understanding the critical decisions needed for desired business impact. Unlike the typical "data and technology-forward" method, we begin by defining the business problems and decisions to be made, then work backward to determine the necessary data, algorithms, and systems. This user-centric method ensures we build the optimal data architecture, create the most relevant AI algorithms, and design and implement the final AI solution tailored to address specific business challenges. Investing in R&D Being client-centric also entails investing and innovating on behalf of our clients. It enables us to expedite results for our clients while demonstrating our AI expertise – we spent 7% of our revenues on R&D in FY 2023- 24. Our dedicated research team conducts extensive fundamental research in emerging areas like GenAI, Quantum computing, and Computational Neuroscience
2018 2019 2020
2021
2022
2023
2024
Recognitions The recognition we receive from respected industry leaders validates our commitment to delivering consistent value to our clients.
FACT 2023 Over 50 AI, Analytics, and GCC leaders came together for an epic exchange of ideas at FACT23.
A Leader in The Forrester Wave™: Customer Analytics Service Providers 2023, 2021,2019 & 2017 by Forrester Research Inc.
VOLUME 1: APRIL 2022
Volume 3: November 2022
Volume 2: August 2022
n ture ai The worst of human nature created the climate crisis.
Dancing to your algo-rhythm
The secret to creating enterprise AI tools that employees will adopt
The best of human ingenuity can save nature yet.
Consumers are ready to chat Behavioral science can help connect with consumers
Let’s consoli-data Analytics solutions that
saved thousands of hours a quarter
Data, Insights & Action In conversation with Diana Schildhouse of Colgate-Palmolive
The See Suite Creating risk- averse road maps for meaningful sustainability impact.
Rise and still shine Dr. Ram Charan provides innovative leadership insights on rising inflation.
Two seconds. Too long How the brain processing visual content impacts customer behavior.
Speaking for itself Fractal’s human-first speech technology brings harmony to India’s government services.
Eco. logical. Harnessing the power of AI to accelerate sustainable solutions
Sustainability capability
Erm, um, ah...tificial intelligence Innovative, literate AI: technology that speaks for itself
Get well sooner How 40 million customers were given access to AI in healthcare insurance in record time
Organizations must now leverage tech to do more for the planet
A leader in Analytics & AI Services Specialists Peak Matrix 2024, 2022 & 2021 by Everest Group
Recognized as an 'Honorable Mention’ in Magic Quadrant™ for Data & Analytics by Gartner Inc. for 2022,2021, 2020, 2019 & 2018.
ai:sight magazines
28
29
Fractal Analytics Limited | Annual Report 2023-24
Made with FlippingBook - PDF hosting