Project Manager – Defects and Remediation Works Candidate Information Pack
Introduction
We are the UK’s leading provider of on-campus residential and academic accommodation infrastructure. We have over 35,000 rooms in operation or under construction through long- term, bespoke partnerships with 15 leading UK universities. With approximately 1000 employees, since 1998 UPP has invested well over £3.5bn in the UK higher education sector and provided homes to over 400,000 students. Our unique, long-term partnership approach enables our university partners to develop their estates whilst reinvesting in their core services of teaching and research. We design, build, finance and operate (DBFO) new, on-campus residential and academic infrastructure, and complete estate transfers of existing accommodation, for concession periods ranging from 40 years to 125 years. By providing high-quality and affordable accommodation on campus we aim to deliver the very best student experience in partnership with universities.
We create an environment for students to live and learn, so that they can get the most out of their university experience.
1998
15
Company established
Long term partnerships with world-class universities
1000 Employees
35,000
Rooms
£3.5bn + 400,000
Students supported
Invested in the UK higher education sector
1 2 3 4 5 Our Priorities:
Our Purpose To collaborate with our university partners to reinvent the way that students live and learn at university by sustainably transforming the campus experience Our Vision To be the leading infrastructure and services partner to UK universities by delivering next-generation low carbon campuses Our Strategy To preserve and grow the value of our business through partnership, innovation and delivery Our Culture A commercially focused, high performing, customer and results orientated organisation that operates with energy, pace and passion
Preserve Preserving value by driving occupancy; actively managing our assets and investments, and elevating service delivery.
Grow Developing new business opportunities with existing and new university partners.
Partner Acting as a true, long-term partner working in collaboration with universities.
Innovate Innovating to co-create next generation sustainable campuses.
Deliver Focusing on operational excellence and strong service delivery.
Student Experience Great space and services with student experience built in. Our partnerships enhance the support and connection we have with the students who make their home with us. We currently manage the needs of more than 35,000 students every term and this means we never stop learning and we share our experience with our partners. We also know that every university is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view. Listening, responding, adapting Students can be demanding, and their needs constantly evolve. Independent qualitative and quantitative research helps us understand the evolving needs of students, and face to face focus groups and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our teams and their in-depth understanding of the unique environment and the people for whom we provide services enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in.
Transforming the Campus Experience At UPP we want to reinvent the way students live and learn at university by transforming the campus experience. Our new and clearly defined strategy for growth is based on our overarching mission to develop long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and, in turn, expected returns to investors. Our strategy seeks to protect and grow the value of our existing business, innovate our partnerships, and deliver the very best experiences to our student residents. Our strategy will: • Grow the number of partnerships we have with selected universities • Expand and innovate our next-generation product offer to universities • Enhance our experiential offer for our partners and their students • Empower our teams to deliver by building capability • Transform and optimise our Portfolio through strategic asset management • Drive a proactive and multi-channel approach to business origination • Develop an energetic performance culture with leadership at its heart • Embrace technology in our products and services and to improve our processes • Expand our complementary facilities management strategy
Our University Partners
1.
7.
13.
1,043 rooms University of York
1,840 rooms University of Kent
University of Durham
2.
8.
14.
University of Exeter 4,133 rooms
2,432 rooms Swansea University
Leeds Beckett University
479 rooms
3.
9.
15.
4,982 rooms University of Reading
2,223 rooms University of Nottingham
Oxford Brookes University
771 rooms
4.
10.
16.
1,310 rooms Loughborough University
1,764 rooms University of Plymouth
Nottingham Trent University
4,413 rooms
5.
11.
4,374 rooms Lancaster University
1,750 rooms University of Hull
6.
12.
1,711 rooms University of London
Imperial College London
1,364 rooms
UPP manages over 600 buildings on behalf of our University partners.
Sustainability
Today’s students are passionate about Net Zero, equality and social mobility, determined to fight hard for what they believe, from climate change to diversity to mental health and wellbeing. And like our university partners, we stand side by side with students in wanting a fair, inclusive, sustainable future for all.
SITE WASTE TO LANDFILL BY 2025 ZERO
UPP has long led the way in sustainability and responsibility.
15 % REDUCTION IN WATER CONSUMPTION INTENSITY BY 2025
Every day, we are driving new initiatives that make a difference in the communities within which we operate, from recycling white goods to fundraising for local community charities to helping students manage their personal carbon footprint more effectively. But we recognise there is more to do and that’s why our sustainability strategy sets out highly ambitious targets and commitments aligned to the UN Sustainability Development Goals (SDGs). At UPP, we know these SDGs have the power to change our world for the better, to ensure our impact on both the planet and people is a positive one. That’s why we have incorporated alignment with the UN SDGs into our Environmental, Social and Governance strategy.
NET ZERO
25 % WORKFORCE TRAINED AS MENTAL HEALTH FIRST AIDERS BY 2024
To find out more click here.
BY 2035
15 % REDUCTION IN ENERGY BY 2025
Project Manager – Defects and Remediation Works Employer: UPP Group Holdings Limited Business Unit: Construction and Capital Programmes Reports To:
Senior Project Manager – Defects & Remediation Works
Location:
Flexible, London desirable
notification and correspondence for issue to or in response of correspondence received from Building Contractors as required in relation to defect resolution or remediation. • Liaise with legal advisers to obtain advice on defect notification and remediation including entering standstill agreements, settlement agreements, or progressing disputes / claim action (where required). • Undertake tendering, procurement and delivery of defect remediation or other capital works and related projects in conjunction with UPP Residential Services (URS) site teams, and contractors to ensure that all deliverables and meet the Employer’s Requirements, Specification and contractual standards including appropriate project controls and risk management processes. • Project manage the process for the delivery of defect remediation or other capital works, perform Contract Administrator duties (where required) and ensure all works are completed to a good quality, on time and within budget. Prepare works contract documents and ensure relevant purchase orders are raised. • Oversee the production, review, and control of necessary documentation including post-construction documentation (O&M’s, warranties, asset register, drawings etc) relating to defect remediation or other capital works.
Job Purpose The post holder will support the successful delivery of the defect management from construction completion and into the full operational phase of projects, representing the Special Purpose Vehicles (SPVs’) interests in these matters. This will include supporting the close out of defects during and after the 12-month defects liability period and subsequently, proactive progression of latent defects including identification, analysis, management, and resolution before the expiry of the 12-year contractual limitation period. Where required, the post holder will also project manage the delivery of small to medium scale defect whilst supporting the management of delivering large scale defects and other related remediation work programmes undertaken directly by UPP or via the original construction contractor. Excellent leadership, interpersonal and communication skills are essential to establish key relationships both within the UPP businesses and with our University partners and supply chain.
Roles and Responsibilities Defect Process and Delivery Management • Implement a robust process for managing defects across UPP’s portfolio. This includes (where required) proactive assessments no later than 24 months from the expiry of the 12-year contractual limitation period to enable timely resolution of defects. • Maintain a schedule of key information relating to defect management including a schedule of practical completion dates from which 12-year contractual limitation periods are determined. • Organise and manage surveys and inspections as required (including specialist or intrusive investigations) to ensure clear and accurate technical detail is provided such that defects are identified, categorised, notified and remediated before the 12-year contractual limitation period expiry. • Implement the process for the identification, monitoring or tracking, and resolution of defects. This includes organising resource to closely manage defect remediation programmes. • Demonstrate and apply strong contractual knowledge and understanding on construction matters including defect identification, notification and resolution or remediation. • Liaise with colleagues in the legal and
Defect Data Analysis and Reporting • Work closely with the administrator to ensure that the defect tracker is always up to date with robust information on defect identification, analysis, management, and resolution. • Regularly undertake trend analysis and produce an annual report which provides insights into defect categories observed by building archetype and /or building element across the portfolio to inform lessons learnt on design, product choice and construction methods. • Prepare coherent and clear annual and monthly reports on defect progress and risk management for issue to Asset Management colleagues, URS colleagues, SPV Boards and Partnership Boards. • Attend site to undertake detailed technical analysis of defects (using specialist external resource where required) to inform UPP’s response on defect claims. • Produce regular reports for the Asset Management Director with regards all matters related to defect management, H&S, sustainability, compliance, building specification, warranties and guarantees, risk management and quality and contractor performance.
commercial teams to prepare well- articulated, contractually compliant
Stakeholder Management • Manage the relationship with the University, Students and URS site teams in relation to defect identification, management and resolution including communication and coordination of contractors. • Manage the Employer’s Agent and Clerk of Works on defects, as required. • Liaise with the Building Contractor to resolve defects as required. • Liaise with the Technical Asset Management team, URS team and other UPP colleagues to resolve defects as required. • Liaise with the SPV’s representatives (as required). • Represent UPP on site in all matters relating to defects on the projects. Additional Responsibilities Defects Liability Period (DLP) – 12 months and 24 months • Produce a ‘wash-up’ report highlighting areas of improvement at Practical Completion. • Organise and where required chair monthly monitoring meetings with URS and the University. • Undertake inspections (with support from the Technical Asset Management team and/ or specialist external resource as required) to crystallise the schedule of defects which needs to be resolved for the certificate of
making good defects to be issued. • Produce and publish ‘lessons learnt’ report associated with the individual projects. • Maintain an issue log and regularly distribute to identified recipients. Proactive and Reactive Issues – Year 2 to 12, and beyond • Establish a regular review of building performance within the portfolio at all sites. • Manage and report to the SPV Boards on a rolling programme of remediation of defects. • Ensure all statutory obligations (including CDM) are met during the remediation of defects. • Ensure all project documentation is in place and compliant, including management of all required meeting, reporting and notice protocols under the project documentation. • Undertake inspections of potential estate transfer buildings to report on the extent and commercial value of possible defects which may create commercial risk to UPP. • Provide technical advice to URS site teams, other UPP departments and liaise with and manage technical advisers involved in defect / asset management activities. • As a member of relevant internal groups, champion continuous improvement by engaging in lessons learnt and knowledge / good practice sharing sessions to enhance UPP’s overall asset management and accommodation offer.
Other Information • The post holder will be required to regularly travel to other UPP sites, with associated overnight stays. • Engender a culture of continuous improvement. • Support the Technical Asset Management and Energy / Environmental Sustainability teams as required by the Asset Management Director • Other duties as deemed commensurate with the role.
Person Specification
Experience
Skills/ Knowledge/ Ability
Education/ Qualifications
Personal Qualities • Excellent interpersonal skills and ability to communicate with colleagues and external organisations at all levels. • Self-starter who can demonstrate drive and motivation to achieve deadlines. • Use initiative but with a consultative approach.
Essential Criteria • Demonstrable and relevant experience of managing a large construction contractor in a post construction environment. • Demonstrable and relevant experience in Project Management, Construction Management or Contract Management. • Demonstrable and relevant experience of working successfully in a post-construction service role.
Essential Criteria • Excellent client management skills.
Essential Criteria • Project Management/Construction Management degree. • Working towards membership with a recognised Institution (e.g., CIOB, RICS). Desirable Criteria • CSCS Card • Other relevant professional accreditations
• Technical understanding of how ‘design and build’ is contracted, administered, and delivered within a PFI/ PPP environment. • Strong contractual and commercial knowledge. • Evolved project management skills in the construction industry. • Strong influencing and people management skills. • Self-sufficient in appropriate IT packages;
Desirable Criteria • Student accommodation or housing construction background
The benefits of working at UPP
This is an exciting time to join a commercially focused, high performing, customer and results oriented organisation that operates with energy, pace and passion. We strive to develop a highly-engaged, skilled and collaborative organisation that is diverse and has an embedded culture that promotes equality of opportunity. We offer the opportunity for flexible working and an inclusive environment for our people. We have an ongoing commitment to making UPP a great place to work for our teams, and as a reflection of this, the Company has been awarded Gold accreditation by Investors in People (IiP). This internationally recognised accreditation is the sign of a great employer and a great place to work with a clear commitment to sustained success through people.
In addition to a competitive basic salary level and industry leading annual bonus potential UPP offer a diverse range of employee benefits, including:
Salary exchange pension – matched contributions of 5%
Private Medical Insurance – single cover with the option to add dependants
Private Health Insurance (Group Income Protection)
Life Assurance x4 salary
29 days annual leave, plus 8 days bank holiday
Holiday purchase option – up to 5 days (FTE)
Bonus Exchange
UPP Payroll Giving (Give as You Earn)
UPP Rewards (discount portal)
Employee Assistance Programme
Further information and application process
For a confidential discussion to learn more about the role and opportunity please contact the UPP’s appointed recruitment partner Nick Coppard.
Nicholas Coppard 07896 079 495 nicholas.coppard@mrgglobal.com
Applications should consist of a CV and supporting cover letter, and be sent to nicholas.coppard@mrgglobal.com
All candidates are also requested to complete an Equal Opportunities Monitoring Form which will be available upon submission of your application. Privacy Notice: Please note that by submitting your details, you are accepting that MRG and UPP is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. You will receive an ‘Applicant Privacy Notice’ if your application is progressed. This notice will make you aware of how and why your personal data will be used, namely for the purposes of recruitment, and how long it will usually be retained for.
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