RESHAPING, TRANSFORMATION & INNOVATION
We’ve been transforming how we work in response to a changing and challenging financial position, and the desire to be at the forefront of delivering excellent customer service. Our transformation programme, known as ‘Reshaping’ involved adopting an open mind and working together across the organisation and with partners. So far we have introduced new models of working for community libraries, developed shared services for environmental health, audit and adoption services, adopted a new way of working to deliver neighbourhood services, and launched Big Fresh, a separate catering company that supports school meals and reinvests all profits back into the service. The next phase of our Reshaping programme will drive opportunities for transformational change that reshapes our communities, our work and our resources.
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