DESIGN
Our employees aren’t the only ones who are new.
The Flip Side A journey of 1,000 miles begins with a
part of building a strong relationship. Here’s a few strate- gies our Design team uses to start clients’ journey in a way that is simple, approach- able, and nonjudg- mental. First, they break per- sonal financing down into chunks, and then break each chunk down further, because it can be difficult to picture your financial reality as a monolith and easy to forget what makes up
expenses in each area. For example, one large chunk of your personal financing picture is fixed costs, and one of several fixed costs is your rent or mortgage. Another thing de- sign does is show a little positive rein- forcement in our copy. While people feel like algorithms are less judgy than people, well-placed copy can mimic the
positive emotional support of a friend. Without care, the process could easily feel cold - like data entry. We think it’s important to ask what their goals are and how they’re feeling at the end of their onboarding. These questions have twofold im- pact: they help customers inter- nalize where their money is going, and it provides their fi- nancial rep context to inform a next conversation.
single step...is a great aphorism, but what if you don’t know which direction to go and what the destination looks like? Beginning your fi- nancing journey with LV + NM is a vul- nerable time for our clients. Sharing your spending and saving habits to someone can be scary, and so helping clients ease into their journey with us is a critical
Hi, John C Doe
Summary
Planning
Accounts
Insurance
Investments
Monthly Income Howmuchyou takehomeafter taxes fromyour salary, freelancework,or rental income.
Take control of your finances. Getstartedbybuildingabaselinebudget foryourfinancialplan.We’llstartby lookingatyour income,fixedexpenses,financialgoalcomittments,andflexible spending.Later,you’llworkwithyourfinancialplanner togetaconcreteplan for yourmoneyand tools to trackyourspending.
FixedExpenses Expensesyouhave topayona recurringbasis, suchas rent,gymmemberships,andutilites.
FinancialGoals This ismoneyyou’llput towardyourfinancial goals, likepayingoffdebtorsaving for retirement.
GetStarted
FlexibleSpending Flexiblespendingcovers the funstuff, like shopping,anddinnersoutwith friends.
What You Get
Track Your Spending
Personalized Financial Advice
Progress Toward Your Goals
Connectyouraccounts tostayon topof yourspending.Withallofyour info inone place, it’seasy togetacompletepictureof yourfinancial life.
Getpersonalizedadvice fromyourfinancial representative thatcanhelpyounavigate yourbiggestfinancialquestions, likehow to payoffdebtorhowmuch tosave for retirement.
Afteryoudevelopaconcreteplanwithyour financial representative, trackyourprogress towardamoresecurefinancial future.
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