southwayhousing.co.uk | 13
Customers Our customers are at the heart of everything we do. We’ll listen and respond positively to our customers, using their feedback to influence and continually improve services.
Colleagues We’ll be an inclusive employer of choice, where colleagues are skilled, engaged and motivated to provide excellent customer services within a culture that celebrates innovation, collaboration, challenge and support.
Homes We’ll provide good-quality, safe and affordable homes that customers are proud to live in.
Growth Our ambition is to grow responsibly and efficiently. We will build new homes to help solve the housing crisis and acquire properties from other social landlords to increase the number of homes we own.
Neighbourhoods & Communities
We’ll provide services that support good health and wellbeing, are home to good-quality and well-maintained green spaces, and promote neighbourliness and community safety.
Sustainability We’ll work with our partners to deliver new technologies and green solutions that will reduce customers’ energy bills and our carbon footprint.
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