14 | Our Five-Year Plan
Customers
What we’ll do… Our customers are at the heart of everything we do and we’re committed to excellent and responsive services to help tenants manage their homes. We will create open and honest lines of communication with our customers and our services will be accessible to everyone through a strong local presence, a quality telephone service, and online services. We’ll provide many opportunities for customers to get involved and help shape our services and influence decision making. We will actively listen to our customers, using this invaluable feedback to continuously learn, improve, and deliver the high standard of service our customers deserve. We recognise that our customers have diverse needs and will tailor our support to meet individual needs, helping everyone to thrive in their homes and sustain their tenancies.
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