18 | Our Five-Year Plan
Homes
What we’ll do… We’re committed to providing high-quality homes where customers feel safe and that meet or exceed building safety requirements. To ensure our maintenance and improvement plans are effective over the next five years, we’ll carry out comprehensive Home Improvement & Energy surveys to better understand the condition of our homes. We’ll provide an excellent repairs service with high levels of satisfaction and maintain an annual improvement programme to keep homes in good condition, offering choice to customers where possible. Using data insights, we’ll ensure all homes meet customer needs and carry out necessary maintenance and improvements. We’ll provide a high-quality facilities management service at our flats and apartments and promote rightsizing to make best use of our homes, enabling families in housing need to access affordable homes.
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