southwayhousing.co.uk | 19
How we’ll do it… • H ave a high-quality and timely customer-focused repairs service • C omplete 100% Home Improvement & Energy surveys by March 2026 • Ensure all data on our homes and communal areas is up to date and used to inform priorities • Implement an annual building safety inspection and maintenance plan for communal spaces • O ffer house options advice to customers who want to move to a smaller home.
How we’ll measure success… • 100% of homes meet the decent homes standard • 100% compliance with building safety requirements • 9 5% customer satisfaction with our repairs service at point of repair • 9 5% of repairs will be completed on time • A t least 80% of customers satisfied that our homes are well maintained • A t least 80% of customers satisfied with the condition of communal areas.
Image: Our repairs service is a mix of trades that carry out emergency and routine repairs
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