southwayhousing.co.uk | 3
The next five years are the start of something new and exciting for Southway. We have a new Chief Executive and a new plan with refocused company values to guide our work and relationships with tenants, communities and partners. We want to do the basics brilliantly, and continuously improve in everything we do to help communities thrive and build strong foundations for growth. Our new five-year plan gives us the confidence to address the challenges and opportunities that come with a change in Government and new social housing regulation including revised Consumer Standards. We’ve strengthened our commitment to provide excellent customer services, warm, safe and dry homes, in well-maintained and secure neighbourhoods. We’re proud to be a community-based landlord and over the next five years, we will invest at least £5m to provide additional services and activities to improve the health and wellbeing of our customers.
We will continue strong partnerships with Manchester City Council, the police, Greater Manchester Combined Authority, Greater Manchester Housing Providers and our development partner JV North to increase the supply of new homes, keep our communities safe and contribute to net zero targets. We respect and celebrate our diverse communities and workplaces. By improving how we listen and represent all views, we aim to provide homes, services and opportunities that are inclusive and equitable to help everyone reach their full potential. Being open, honest and compassionate is key to building trust in our communities. We will continue to improve our communication with customers and strive for greater accessibility across all our services. We’re delighted that this plan has been shaped in close collaboration with customers and colleagues who shared more than 1,000 responses to our surveys and workshops. This invaluable feedback has helped us to focus on the right priorities, and we look forward to working with our communities and partners to achieve our vision.
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