southwayhousing.co.uk | 9
Southway’s customers, communities and neighbourhoods are at the heart of everything we do. Our vision is to Provide excellent customer service and quality homes, where communities thrive. This five-year plan supports this commitment, with a focus on doing the basics brilliantly. We’ll provide excellent customer service, listen and respond to our tenants, and improve our homes and communities. While wider social and economic uncertainties and challenges will always exist, we’re a strong and resilient organisation and are confident that our plan will bring lasting benefits to our communities.
We’ve listened carefully to our customers and colleagues and are clear on where we need to improve. We’ll provide our people with the skills and systems they need to help us achieve our vision. You’ll find more details on this in the toolkit at the end of this document. This plan outlines our ambitious strategy for sustainable growth, allowing us to continue to provide much-needed, high-quality homes and future investment in our communities.
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