Pg.2
I. Introduction (pg. 3-6)
Hoxworth Vison & Mission Customer Services History and Operations Guiding Principles
II. Polices (pg.7-19) Sick Vacation
Winter Season Days Conduct Dress Code Lunch Breaks
III. Success Factors (pg.20-28)
Guidelines for Success Factors Selecting a Candidate (SOP HR-06-SOP) Reasons for Not Selecting Phone Interview Interview Forms (Example) Reference Sheet Reasons for Not Selecting Manager Training for Success Factors
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