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Statement to our Donor Customers We acknowledge that we would not exist without your partnership and generosity in helping us provide the gift of life for thosein need in our community. We promise to use your gift to provide the highest quality products and services. In response to your GIFT, we pledge to: Greet you cheerfully and respectfully. Inform you of our needs and efforts to provide for our community. Focus on teamwork, professionalism and continuous improvement. Thank you for your continued support. Our Customer Service Standards for Hoxworth Blood Center Hoxworth Blood Center is dedicated to providing the highest quality in service and products. We pledge to provide the followingto all our customers, both external and internal: GREET We acknowledge that our customers, both external and internal, are the center of all we do. Without their support and partnership, we could not exist. We greet all customers with smiles and by name whenever possible. We make customers feel welcome and attend to them in a timely and courteous manner. We take ownership of our customers needs and do all that we can to meet those needs. I NFORM We keep our customers informed about who we are, what we do and any changes that affect our interactions. We provide education to our customers and the community as a whole about the need for blood donationand how they may help respond to that need. We educate ourselves so that we may effectively represent our organization in the community.We know, and are dedicated to, our mission, our vision and our core values.
We emphasize safety, training and good manufacturing practices to ensure quality and consistency. We embrace change, including innovations in research and new technologies FOCUS We remain focused on our purpose of providing the highest quality in services and products to thecommunity we serve. We accomplish this through teamwork, professionalism and good communication. We act at all times with consideration of the needs of others, valuing individual differences, and respectingthe dignity of all. We are appropriate in our speech, our appearance and our behavior. We seek out and actively participate in the advancement of transfusion medicine. THANK We show appreciation and provide positive recognition for the efforts of others. We actively gather feedback from our customers and thoughtfully implement improvements based upon it. We create a positive environment of growth, innovation and continuous improvement.
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