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Guiding Principles
• Lead by Example- As leaders we have to demonstrate the qualities we need and desire in our people. • Collaboration- Hoxworth/ UC needs as an organization must be first over any one person, department orarea. • Think Broadly- Broad thinking leads to broad solutions. Others have navigated the challenges we facetoday successfully in other industries. • Timing is important- Once timelines are set, we should meet them. The discipline we get from hitting timelines carries over into everything else we will do and signals to our
customers we are on the ball. Thisis especially true when it comes to our CIC’s and
Audit responses.
• Recruiting is everyone’s job - Recruiting donors is just not DR/CR. We cannot serve our hospitals andcommunities without blood donors. We all have to be recruiters. • The way we work- I do not know or we have always done it that way is not an acceptable reason to runour business. If this is the answer then ask why until you
get the answer or change it so it makes sense today.
• Mistakes- they happen and are acceptable, own it, fix it and move on. Not learning from a mistake is notacceptable. • Decision Making- I expect you to make decisions and inform me when appropriate. You are accountablefor your department’s performance. • People- Our people are important and we cannot succeed without them. Treat them well, support themand show them you care and they will care about Hoxworth.
a) People work for money but will go the extra mile for recognition, praise and rewards.
• Challenge- challenge the process, the suggestion or the idea and not the person.
a) No is no today- not forever. If we have tried something before and it did not work or you heardno, do not be afraid to try or ask again.
• Failure is data- Fail fast, fail often, and do not be afraid to try. We do not fail; we get more data.
• How vs. What- What we do is rarely the issue; how we do our work is important and usually becomesthe issue if we go about it with the wrong intent. • Feedback- Your ideas on how to improve and be more efficient are needed and you are in the best positon to see where to improve.
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