Essential Selling Skills
Transforming the Shangri-La hospitality experience
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WELCOME
Dear Colleague,
Congratulations on being selected to be a part the new and exciting “ESSENTIAL SELLING SKILLS” workshop.
Our endeavour is to bring the best out of you through this transformational learning experience which will not only help you enhance your selling skills but also boost the revenues for your outlet / hotel. In order to making this learning experience a fruitful one; we request you to complete the attached pre- work activities at least 3 days before the commencement of the workshop.
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Pre-work Activity no. 1
The Shoe Salesman
Watch the attached clip and answer the following questions:
1. How would you feel if you were the customer in this video?
2. How was the body language of the sales rep?
Jot down your responses and we shall discuss more about the same during the session.
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Pre-work Activity no. 2
Commercial Skills - Self Assessment
Please complete this assessment on menti.com using the code: 716053 to do a self evaluation of your commercial skills. Your score will not be shared with anyone during the workshop hence please ensure that you give an honest response to all the questions. This will help us better understand our areas for development and will also give us a real-time update in terms of our commercial competencies.
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