Help From Start to Finish
Leonor Perez Makes Sure No One Goes Empty-Handed
No one wants to call an attorney or walk into a personal injury law firm. If you find yourself in this situation, it usually means your life has taken a difficult turn. At Spada Law Group, we’re aware of this and aim to make sure every step of our clients’ journeys with us, from start to finish, is as reassuring as possible. This mission is easy when the first person many of our clients meet is our Intake Coordinator, Leonor Perez. Leonor was referred to us 13 years ago when we were looking for a receptionist who could speak Spanish. When Leonor came in to interview, it was clear she was more than a perfect fit. In addition to being bilingual and hardworking, Leonor is also incredibly empathetic. She readily connects with clients when they’re in pain and opens her heart to others. On the same day she interviewed, we called to offer her the position. We couldn’t let someone as amazing as Leonor get away. Over the years, Leonor’s responsibilities have grown, and she earned the title of Intake Coordinator. She handles many tasks, including going through all the information we receive from potential clients to determine whether we’re equipped to take their case. Unfortunately, we can’t help every person who walks through the door. But even when we can’t take their case, Leonor tries to make sure no one goes away empty-handed. She is trained to identify those cases that we do not handle so that we can refer the client to a trusted partner firm for assistance with their legal needs. Her priority is always to help other people.
“When new clients come in, I can see how scared they are, especially the clients who only speak Spanish,” Leonor says. “For a lot of them, this is their first car accident. They don’t know what to do. I love seeing the relief on their faces when they realize there’s someone at the front desk who can speak their native language. Whether clients speak Spanish or English, I want them to know they can talk to me like a friend. We’re here to help every step of the way; we take care of the paperwork so our clients can take care of themselves.” When Leonor isn’t at the front desk taking care of clients, she’s either lost in a good book or hanging out at home with her husband, son, and their three little dogs, Peanut, Heaven, and Bear.
review of the month
“My family was having an issue related to education law, not an area of specialty for Spada Law Group, but I took a chance and reached out. The response and advice I received was more than I could have anticipated. From the initial phone call with the office staff, Leonor, to the personal contacts Attorney Spada leveraged to provide me with a list of several reputable special education attorneys who could help my family, the response was incredible. I felt the staff took a sincere interest in my issue and went above and beyond to provide me with appropriate resources who may be able to resolve the issues my family was dealing with. People turn to attorneys during difficult times in their lives, and Spada Law Group provided incredible and compassionate service during a difficult time for my family.” –Anthony Dec. 11, 2019
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