October 29, 2025
CREEK & CO. CLUB VISION STATEMENT “To cultivate an exceptional and effortless lifestyle community.”
CLUB MISSION STATEMENT “To curate unmatched access to outstanding facilities, expansive amenities, and industry-leading hospitality.”
SOMETHING NEW IS COMING TO FRENCHMAN’S CREEK!
Employee and Leader of the 4 quarter th Page 3
Upcoming Holidays Page 9
Frenchman’s Creek App Page 2
NEW FRENCHMAN’S CREEK APP
WHAT’S DIFFERENT ABOUT THE NEW APP? New Features Include:
Pin Locations Racquet Sports Court Booking Daily Court and Course Conditions Committee Directories Beach Tides and Conditions Direct Messaging for Concierge, POA, The Golf Shop, and The Racquet Shop Group Fitness Booking
Personal Training and Spa Requests Golf and Racquet Lesson Requests
Ball Machine Booking Golf Clinic Registration Member Chat
Improved Features Include Access To:
FC Marketplace Dining Reservations Photo Galleries Golf Tournament Registration Documents and Reports Feedback Forms
This recognition program provides an opportunity to highlight individuals who exemplify our values and contribute meaningfully to our success. We encourage you to submit nominations for colleagues who have: EMPLOYEE AND LEADER OF THE FOURTH QUARTER NOMINATIONS NOW OPEN:
~Delivered exceptional performance ~Demonstrated teamwork and collaboration ~Shown effective and inspiring leadership ~Consistently gone above and beyond in their role ~Actively embraced our vision and mission
Your participation ensures that outstanding contributions are recognized and celebrated across our organization. We invite you to take part by nominating a teammate or leader who has made a significant impact this quarter. All nominees should be endorsed by their Department Director, and all nominees
should be nominating another employee to be eligible. Please place your nominations by November 7, 2025.
THE CLUBHOUSE CORNER
CONCIERGE AT THE CREEK
In case you missed it in a recent issue of Creek & Co.:
Introducing the All-New Frenchman’s Creek Concierge Service Members one-stop connection for everything they need—no more calling multiple departments! A Concierge Team member will assist our members with: Dining reservations at any of our venues — including the Beach Club Club event sign-ups
General clubhouse questions Transportation arrangements Off-property recommendations (restaurants, entertainment, attractions) Ticket assistance for the Maltz Jupiter Theatre Art Studio class reservations (once open) In-home catering inquiries
OUR WONDERFUL STAFF WHO WILL BE DELIVERING THIS HIGHER STANDARD OF SERVICE ARE: RENE MAROTTA, ANKUR MALIK, AND AMANDA MARINARO CONCIERGE PHONE NUMBER: (561) 622-8300
THE CLUBHOUSE CORNER THE CREEK WEEKLY TRIVIA CHALLENGE!
Please scan the QR code below and submit your answers. If your answer is correct, your name will be added to our weekly drawing. All weekly winners will also be eligible to participate in a monthly raffle with exciting prizes! Good luck, and thank you for participating!
Please note: To give everyone a fair chance, raffle winners are only eligible to win once every 30 days.
OUR VISION AND MISSION STATEMENT
CONTEST TIME! $$$ Have you memorized Frenchman’s Creek Vision and Mission Statements? Stop by the Human Resources Office and recite the Frenchman’s Creek Mission and Vision Statement to one of our HR Team colleagues. You’ll receive a raffle ticket to enter our weekly drawing. Each week, one lucky winner will receive a $25 gift card! Let’s see who knows the Vision and Mission Statements by heart. Good luck! Vision To cultivate an exceptional and effortless lifestyle community. Mission To curate unmatched access to outstanding facilities, expansive amenities, and industry-leading hospitality.
THE CLUBHOUSE CORNER LAST WEEK’S CHALLENGE RECAP Question: What is the final step in completing the new golf course pump station
project? Answer: Landscaping around the pump station.
Congratulations to this week’s raffle winners: Amanda Marinaro, Concierge Receptionist, and TK, Food and Beverage - Beach Club. Your name has been entered into the monthly raffle for a
chance to win even more exciting prizes! Thank you to everyone who participated. Keep those answers coming!
INDUSTRY-LEADING HOSPITALITY CHALLENGE CONTINUES...
OFFERING YOU AN OPPORTUNITY TO WIN A $250 CHECK!
Share examples of how our team delivers (or could deliver) industry-leading hospitality, as outlined in our Mission Statement.
Submit your example in one of two ways:
On your phone? Email bdaley@frenchmanscreek.com On your computer/printed flyer? Scan the QR code to submit via form. Mr. Tucker will review submissions, and those selected to be shared more widely will be eligible for a $250 taxable check.
INDUSTRY-LEADING HOSPITALITY CHALLENGE EXAMPLES
MERCY MATHEBULA
“WE ALWAYS GO ABOVE AND BEYOND TO ASSIST OLDER MEMBERS WITH MOBILITY ISSUES WHO HAVE DIFFICULTY SERVING THEMSELVES FROM THE BUFFET. WE ASK THEM ABOUT THEIR PREFERENCES AND THEN PREPARE A PLATE FOR THEM SO THEY CAN ENJOY THE SAME GREAT DINING EXPERIENCE AS EVERYONE ELSE.” “WHEN A MEMBER EXPRESSES DISAPPOINTMENT THAT AN ITEM FORMERLY OFFERED NO LONGER APPEARS ON THE MENU, THE CHEF WILL MAKE EVERY ATTEMPT TO PREPARE THE MEAL THEY ARE REQUESTING, PROVIDED WE HAVE THE REQUIRED INGREDIENTS AVAILABLE. WE ALWAYS DO OUR BEST TO MAKE THINGS POSSIBLE FOR MEMBERS.” “WE COLLECT THEIR PARKING VALET TICKET AS SOON AS THEY FINISH THEIR MEAL AND DELIVER IT TO THE VALETS TO ENSURE THEIR WAIT IN THE PORTE COCHERE FOR THEIR CAR IS ALWAYS A SHORT ONE.” “WE KEEP AN EYE ON MEMBERS’ ALCOHOL CONSUMPTION SO THAT IF THERE IS ANY QUESTION ABOUT WHETHER THEY SHOULD BE DRIVING THEMSELVES HOME, A MANAGER CAN TAKE THEM HOME INSTEAD TO ENSURE THEIR SAFETY.”
INDUSTRY-LEADING HOSPITALITY CHALLENGE EXAMPLES
“WHEN I SAT DOWN AT A TABLE AT THE BEACH CLUB RECENTLY FOR A MEETING WITH THREE MEMBERS (ALL WOMEN) FOR A MEETING, ONE OF THE SERVERS BROUGHT OVER SOME SMALL, SHORT TABLES AND PLACED THEM NEXT TO EACH OF US TO SET OUR HANDBAGS ON. I’M FORTUNATE TO HAVE DINED AT SOME NOTEWORTHY RESTAURANTS IN THE US AND ABROAD, BUT THIS WAS THE FIRST TIME I’D RECEIVED A LEVEL OF PERSONAL ATTENTION THAT INCLUDED TAKING CARE OF MY BAG TO ENSURE IT WOULDN’T HAVE TO SIT ON THE FLOOR AND WAS INSTEAD PLACED ON A TABLE RIGHT NEXT TO ME FOR PROTECTION, SAFEKEEPING, AND EASY ACCESS.” “WHEN I MOMENTARILY BECAME CONCERNED THAT THE SERVER SHOULDN’T BE ‘FUSSING’ OVER ME SINCE I AM A FRENCHMAN’S EMPLOYEE, SHE ASSURED ME NOT TO WORRY AND THAT THIS WAS “HOW FRENCHMAN’S CREEK DOES THINGS.” I BELIEVE THIS SMALL ACT OF WARMTH AND KINDNESS PROVIDES A WONDERFUL EXAMPLE OF HOW FRENCHMAN’S CREEK IS PROVIDING INDUSTRY- LEADING HOSPITALITY.”
CHRISTY HEADY
“I HAVE A LITTLE GAME WITH ONE COUPLE WHO OFTEN COME TO THE BEACH CLUB. SHE DRINKS MEIOMI PINOT NOIR AND HE DRINKS DEWAR’S WHITE LABEL ON THE ROCKS. USUALLY THEY DON’T MAKE RESERVATIONS (JUST WALK IN) BUT WHENEVER I SEE THEM COMING I START TO PREPARE THEIR DRINKS. HE ALWAYS JOKES THAT “I’M TOO SLOW” SO THE OTHER DAY THEY CAME IN AND I KNEW ALREADY WHERE THEY WERE GOING TO SIT (THEIR USUAL TABLE WHEN IT’S AVAILABLE) AND I MADE THE DRINKS AS FAST AS I COULD AND GOT TO THE TABLE BEFORE THEY SAT DOWN AND HE SAID “NOT FAST ENOUGH.” WE LAUGHED BECAUSE THEY HADN’T EVEN SAT DOWN YET AND I ALREADY HAD THEIR DRINKS ON THE TABLE.”
ARAMI GOMEZ
“THIS IS AN EXAMPLE OF HOW I TRY TO ANTICIPATE MEMBERS’ NEEDS AND BUILD A PERSONAL RELATIONSHIP WITH THEM.”
UPCOMING HOLIDAYS
HALLOWEEN - OCTOBER 31 Halloween is a holiday celebrated on October 31 where people dress in costumes, go trick-or- treating, and enjoy spooky decorations and festivities that originated from ancient Celtic traditions.
DIA DE LOS MUERTOS - NOVEMBER 1 AND 2
Día de los Muertos, or Day of the Dead, is a Mexican holiday honoring deceased loved ones whose spirits are believed to return. Celebrated on November 1 and 2, it blends Aztec and Spanish traditions. Families create ofrendas (altars) with photos, food, and mementos to celebrate life, memory, and renewal.
VETERANS DAY - NOVEMBER 11
Veterans Day is observed on November 11 to honor all U.S. military veterans who have served in the Armed Forces, recognizing their service and sacrifice for the country. VETERANS AT FRENCHMAN’S CREEK
SAFETY SELFIE ON PAR WITH OUR PEOPLE NEW HIRES!
Yves reported a broken irrigation head, following our standard operating procedure, our irrigation technician discovered a large, hidden hole underneath when making the repairs. Because Yves reported what seemed like a minor issue, we were able to prevent a potential injury. The hole has been filled and repaired, and the area is now safe.
“PETS” OF THE WEEK
Say hello to our African Sulcata tortoises… 3rd largest in the world. Kayla’s (left) named “unicorn sparkles” Kenna’s (right) named “sunset” Thank you to our Director of Training, Steven Krall for sharing with us!
Want to win $25? If you see a workplace hazard, take a selfie with it and send it to NLopez@frenchmanscreek.com. If your photo is verified and a work order is placed, you will receive $25 as a thank you for helping keep Frenchman’s Creek safe! (Note: Managers are not eligible)
Want to feature your pet? Email your pictures to: avillalobos@frenchmanscreek.com.
ON PAR WITH OUR PEOPLE PET-TACULAR HOWL-O-WEEN CONTEST
Dress up your pet in their best Halloween costume and send a photo to Alexa at avillalobos@frenchmanscreek.com
The best dressed pet will win a $25 gift card.
INSURANCE QUESTIONS?
ON PAR WITH OUR PEOPLE W.O.W PROGRAM
At Frenchman’s Creek, we recognize those individuals who go above and beyond their normal job duties. W.O.W: It’s a Winning Attitude, Observed Dedication, and Wonderful Smile! W.O.W Winners Get $25!
TEAMWORK MAKES THE DREAM WORK
“I would like to honor all of our newest staff members who on their first day help out F&B and the Golf Department. Also Renzo, Tito and Daniel were nothing short of outstanding. They removed everything being stored in the Golf Cart Storage area to make way for the new golf carts. They stored everything with excellence in their respective areas to be. They even built the new buffet tables!!!! It was a great teambuilding exercise for all of us. They all truly went above and beyond.”
ON PAR WITH OUR PEOPLE
ALL HANDS ON DECK
CLUBHOUSE TOUR
Our shift engineers Jeremy MacCarthy & Sean Sculley assisted Wells Brothers in removing the old laundry containers and removing the equipment.
We caught some of our H2B’s getting a glimpse of the Clubhouse with our very own, Miles Tucker!
ON PAR WITH OUR PEOPLE ORIENTATION AND NEW CLUBHOUSE TOUR WITH OUR NEW H2B ARRIVALS & OUR NEW CHEF DE CUISINE
Do u ble y o u r chances t o q u i t smoking and v aping ! Findstrength(andsuccess)innumbers!JoinGroupQuit—atnocosttoyou!
Quitting can be challenging, but it’s a journey worth taking for your health. You can quit with Group Quit! Join group sessions that provide efective tools and support, whether you prefer to meet in person or online. Signing up is a small step you can take now that will shape your future for the better. Don’t wait — sign up today to reserve your spot in Group Quit!
Wh y join Gro u p Q u i t?
Supportive group setting: Shareyour journeyin atrusting and understanding environment,either virtually or in person. You’renot alone — we’re here for you. Covers allforms of tobacco: Whether it’s cigarettes, e-cigarettes, cigars, or other forms of nicotine — Group Quit addresses it all. Effective tools and techniques: Learnproven strategies toquit smoking and vaping and embrace a healthier lifestyle.
Program choices :
Multi-session group program • Meets one hour a week for four weeks • Covers various topics like coping with triggers, managing withdrawal symptoms, addressing addiction, and preventing relapse Single-session group program • Two-hour one-time session • Focuses on the steps to create your
Wha t y o u’ ll recei v e :
Expert-led sessions:
Personalized quit plan: Craftaplan tailoredtoyour needs for a successful and lasting quit. Nicotine replacement therapy: Receive free nicotinereplacement therapy, including patches, gum, or lozenges* to support your quit journey. Access insightfulsessions led by professionals, guiding you through the journey of quitting.
personalized quit plan
Provided in partnership: Florida’s Area Health Education Centers Click here t o reser v e y o u r spo t. (Pre-registration required)
*If medically appropriate for those at least 18 years of age. Group Quit is a free program available to all Floridians that assists people aged 18 and older in quitting tobacco to improve results, reducing overall health risks and medical costs. Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 116589 0424
Employee Assistance Program
We’re Here to Help
Life’s not always easy. Sometimes a personal or professional issue can get in the way of maintaining a healthy, productive life. Your Employee Assistance Program (EAP) can be the answer for you and your family.
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Legal assistance and financial resources • • • Online will preparation Legal library & online forms Financial tools and resources
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Resources for: • •
Substance use and other addictions Dependent and elder care resources Access to a library of educational articles, handouts andresourcesvia mutualofomaha.com/eap
We’re Here to Help Mutual of Omaha’s EAP assists employees and their eligible dependents with personal or job-related concerns, including:
•
What to Expect You can trust your EAP professional to assess your needs and handle your concerns in a confidential, respectful manner. Our goal is to collaborate with you and find solutions that are responsive to your needs. Your EAP benefits are provided through your employer. There is no cost to you for utilizing EAP services. If additional services are needed, your EAP will help locate appropriate resources in your area.
• •Family and relationships Emotional well-being • Legal and financial matters
• Healthy lifestyles •Work and life transitions
EAP Benefits
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Access to EAP professionals 24 hours a day, seven days a week •Provides information and referral resources Service for employees and eligible dependents Robust network of licensed mental health professionals Three face-to-face sessions* with a counselor (per household per calendar year) *Face-to-face visits can also be used toward legal consultations more than three face-to-face sessions per six-month period. *California Residents:Knox-KeeneStatute limitsno
• • •
Don’t delay if you need help Visit mutualofomaha.com/eap or call 800-316-2796 for confidential consultation and resource services.
Insurance products and services are offered by Mutual of Omaha Insurance Company or one of its affiliates. Home office: 3300 Mutual of Omaha Plaza, Omaha, NE 68175. Mutual of Omaha Insurance Company is licensed nationwide. United of Omaha Life Insurance Company is licensed nationwide, except in New York. Companion Life Insurance Company, Hauppauge, NY 11788-2937, is licensed in New York. Each underwriting company is solely responsible for its own contractual and financial obligations. Some exclusions or limitations may apply. 452833 _ Enhanced
ON PAR WITH OUR PEOPLE FROM THE EMPLOYEE HANDBOOK
We have established very well appointed and highly-functional surroundings for our members and their guests to enjoy and our employees to be productive. Employees should always keep in mind that they are not permitted to use any of Frenchman’s Creek facilities for anything other than business purposes, unless specifically authorized to do so in writing by the Executive Director , including but not limited to the Clubhouse member entrances, restrooms, fitness center, pools, changing rooms, and beach chairs, golf and tennis facilities, club stationery, the postage meter, or the telephones for international phone calls. Frenchman’s Creek has established a temporary employee dining room behind the Human Resources temporary office, which is available to all employees of Frenchman’s Creek to use during their meal periods and for breaks. A varied menu is served each day which usually includes the choice of a hot entrée, cold salads, fruits, vegetables, an assortment of bread, and desserts. Food and drink may only be consumed in the employee dining room and may not be brought back to your work area or taken off the premises. Employees may not eat in the cafeteria on their days off (including the day paychecks are distributed). The employee dining room is a privilege, and Frenchman’s Creek wants you to feel comfortable that this is your area to rest, relax, and enjoy. You should take pride in the dining room and as such should respect this privilege by helping to maintain its cleanliness and overall appearance.
Tuesday, December 2 6:00 - 10:00 PM at the Pelican Club 1065 N Hwy A1A, Jupiter, FL 33477 Who: Employees and one guest (please note, no children) Dress Code: Cocktail Attire What’s Included: Enjoy a delightful dinner and cocktails Additional Information: Please RSVP by November 22. We are hosting a toy drive. Please bring a new, unwrapped toy of any value to contribute.
Scan the QR code to RSVP
EMPLOYEE HOLIDAY PARTY
NOVEMBER ANNIVERSARIES & BIRTHDAYS
BIRTHDAYS BIRTHDAY - NAME, DEPARTMENT 1-John Zaloom-Chief Financial Officer 3-Karabo Mogajane-Culinary 4-KG Dikobe-F&B 5-Inofert Janvier-Purchasing 6-Ricky Hook-Engineering 7-Mikayla Crooks-Finance 8-Pierre Lamarre-Housekeeping 10- Monica Pardo-Finance 15- Dorial Darville-Housekeeping 16- Nosipho Sibeko-Culinary 17-Daniel Noviello- Assistant Golf Course Superintendent 18-Ugur Duman-F&B 21-Ergie Olaivar-F&B Manager - Greenside 21-Hermes Benavides Velasquez-GCM 21- Juan Berrio-Human Resources Generalist 22- Jovian Oates-F&B 23- Matthew Roux-F&B 23-Arrianne Soquila-F&B 24- Yamirka Correa-Housekeeping 24-Taron Dain-Culinary 26-Erwin Segura Lopez-Culinary 27-Jacques Belizaire-Housekeeping 28-Ruan Steyn-Golf 29-Diego Garcia-Golf Course Superintendent
ANNIVERSARIES
DAY - NAME, DEPARTMENT, YEARS
2-Steven Thomson-Landscape Manager-15 2-Damas Louisne- Racquets-4 4-Mecene Novembre-Culinary-29 5-Brian Holden-Home Service Manager-1 6-Exalus Wood-GCM-29 7-Kursten Restivo-Pastry Chef-2 7-Garfield Samms-Culinary-2 7-Wilkenson Charles-Landscaping-2 11-Gerda Fils-Culinary-11 13-Norma Llanos Ortega-Culinary-2 14-Jose Gordillo Lopez-GCM-3 14-Kim Augusta-Associate Golf Professional-8 19-Thelma Griffith-F&B-29 20-Carmen Mendez-Housekeeping-2 20-Claudia Escobar de Rosales-Culinary-7 26-Herlan Martinez-GCM-1 26-Alexa Villalobos-Human Resources-1 30-Wisner Charles-Golf-27
JOB OPENINGS
Be sure to read the Daily Club Communications sent to all members! It highlights important information and updates that you should be familiar with:
MEMBER LOOK AHEAD
November:
4 - Bridge Lessons 5 - Men's Golf Opening Day
17 & 18 - Ned Dorman: Elton John Tribute 19 - VMP: Clean Your Closets 19 - Art Lecture Series 20 - Cultural Excursion 20 - Board of Governors Meeting 20 - Bocce Social 23 - Creek Ball Olympics 25 - Reservations Open for Asi Wind 27 - Thanksgiving Dinner at the Beach Club 27- Thanksgiving Dinner - Pavilion 28 - Lobster Night
5 - Theater Club - The Mountaintop 5 - Fascinating Career Conversations 6 - Women's Golf Opening Day 6 - Community Activities Fair 7 - Stone Crab 8 - Beach Clean Up 10 - Veterans Day Golf and Luncheon 11 - Tennis Court Grand Opening 13 - Reservations Open for Chris Ruggiero 14 - The Final Fore: Qualifier
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