INDUSTRY-LEADING HOSPITALITY CHALLENGE EXAMPLES
“WHEN I SAT DOWN AT A TABLE AT THE BEACH CLUB RECENTLY FOR A MEETING WITH THREE MEMBERS (ALL WOMEN) FOR A MEETING, ONE OF THE SERVERS BROUGHT OVER SOME SMALL, SHORT TABLES AND PLACED THEM NEXT TO EACH OF US TO SET OUR HANDBAGS ON. I’M FORTUNATE TO HAVE DINED AT SOME NOTEWORTHY RESTAURANTS IN THE US AND ABROAD, BUT THIS WAS THE FIRST TIME I’D RECEIVED A LEVEL OF PERSONAL ATTENTION THAT INCLUDED TAKING CARE OF MY BAG TO ENSURE IT WOULDN’T HAVE TO SIT ON THE FLOOR AND WAS INSTEAD PLACED ON A TABLE RIGHT NEXT TO ME FOR PROTECTION, SAFEKEEPING, AND EASY ACCESS.” “WHEN I MOMENTARILY BECAME CONCERNED THAT THE SERVER SHOULDN’T BE ‘FUSSING’ OVER ME SINCE I AM A FRENCHMAN’S EMPLOYEE, SHE ASSURED ME NOT TO WORRY AND THAT THIS WAS “HOW FRENCHMAN’S CREEK DOES THINGS.” I BELIEVE THIS SMALL ACT OF WARMTH AND KINDNESS PROVIDES A WONDERFUL EXAMPLE OF HOW FRENCHMAN’S CREEK IS PROVIDING INDUSTRY- LEADING HOSPITALITY.”
CHRISTY HEADY
“I HAVE A LITTLE GAME WITH ONE COUPLE WHO OFTEN COME TO THE BEACH CLUB. SHE DRINKS MEIOMI PINOT NOIR AND HE DRINKS DEWAR’S WHITE LABEL ON THE ROCKS. USUALLY THEY DON’T MAKE RESERVATIONS (JUST WALK IN) BUT WHENEVER I SEE THEM COMING I START TO PREPARE THEIR DRINKS. HE ALWAYS JOKES THAT “I’M TOO SLOW” SO THE OTHER DAY THEY CAME IN AND I KNEW ALREADY WHERE THEY WERE GOING TO SIT (THEIR USUAL TABLE WHEN IT’S AVAILABLE) AND I MADE THE DRINKS AS FAST AS I COULD AND GOT TO THE TABLE BEFORE THEY SAT DOWN AND HE SAID “NOT FAST ENOUGH.” WE LAUGHED BECAUSE THEY HADN’T EVEN SAT DOWN YET AND I ALREADY HAD THEIR DRINKS ON THE TABLE.”
ARAMI GOMEZ
“THIS IS AN EXAMPLE OF HOW I TRY TO ANTICIPATE MEMBERS’ NEEDS AND BUILD A PERSONAL RELATIONSHIP WITH THEM.”
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