CCS Consumer Insights Report

Lackluster communication and infrequent contact lead to avoidable gaps in care

Unfortunately, not every person receives the level of care they need to fully understand the role of GLP-1s in diabetes care or to receive the holistic support and guidance required to maximize the long-term impact of these medications. A worsening shortage of primary care providers and specialists is reducing the ability to receive diabetes care in many communities, while social determinants of health (SDOH) can compound challenges with access and affordability. As a result, a large proportion of people with diabetes only interact with their healthcare providers a few times a year. For many, this can leave worrying gaps in their ability to manage their health.

50% of people only see their doctor three times per year or fewer, including 3% who don’t see a doctor at all

67% report getting the majority of their diabetes-related care from a primary care provider

42% (nearly half) report that their doctor is their only point of contact for diabetes care

72% have additional comorbidities to manage, which can complicate their care

It’s no wonder that more than a third of participants feel underprepared to manage their diabetes when diagnosed or that 82% of people who have experienced a life-threatening, diabetes-related emergency feel the crisis could have been prevented with closer clinical management of their condition.

People with diabetes making less than $50,000 per year were the least likely to feel they had enough information about their condition when first diagnosed to manage it effectively. They were also the least likely to report receiving care from any organization other than their doctor.

© 2024 CCS Medical

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