Harnessing new opportunities to close care gaps and enhance engagement
Personalized education, continuous coaching, and effective engagement are the solutions to the significant problems facing people seeking high-quality diabetes care.
While many health plans, device manufacturers, and digital lifestyle programs have launched new initiatives in recent years, people with diabetes are increasingly discerning about who they work with.
They would prefer an entity that understands the lived experience of a person with diabetes and is a trusted point of contact that is already integrated into the diabetes care journey. For example, many respondents shared that medical suppliers are among their first choices for engaging with additional support and services. 94% are likely or very likely to consistently engage with their suppliers around diabetes self-management and care 89% of survey respondents believe diabetes suppliers truly understand what it’s like to live with diabetes 86% would trust diabetes suppliers with more of their health needs. Of that group:
66% would trust their supplier with health coaching
63% would trust their supplier with assistance with SDOH
54% would be interested in more educational support surrounding their condition
48% would trust their supplier to provide telehealth
“The survey found that people living with diabetes clearly are ready and willing to try new approaches to managing their health and preventing long-term complications. It’s time to take advantage of what the broader care continuum has to offer. Diabetes medical suppliers have the experience and the bandwidth to utilize their real time data and collaborate with peers to create a more cohesive care plan – and best of all, they already have the consumer trust and pre-existing relationships that are essential for seeing the positive results we are all striving for.”
Deb Galloway National Health Plan Executive and a member of CCS’ Scientific Advisory Council
© 2024 CCS Medical
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