Conclusion In a rapidly evolving environment filled with significant operational pressures and clinical challenges, understanding what people with diabetes expect from their caregivers is the first step toward closing care gaps and extending holistic chronic condition management in an equitable and accessible manner. While emerging therapies like GLP-1s are a promising part of the solution, stakeholders will need to do more than rely on medications to stem the tide of diabetes across the United States. Traditional entities like health plans and providers will need to listen to what people with diabetes are asking for: a way to leverage their established relationships with suppliers and other members of the care team to enhance communication, receive coaching and advice, and stay on track with their health between visits. With consumer expectations rising alongside the number of diagnoses, numerous opportunities exist to infuse innovation into the diabetes management process and create a more holistic, proactive, and effective ecosystem for keeping communities healthier and more satisfied with their care.
Footnotes
1. https://diabetes.org/about-diabetes/statistics/about-diabetes 2. https://www.cdc.gov/diabetes/health-equity/diabetes-by-the-numbers.html 3. https://pubmed.ncbi.nlm.nih.gov/35441470/ https://jamanetwork.com/journals/jama/fullarticle/2812936
CCS is a leading chronic care management company, providing clinical solutions and home-delivered medical supplies for those living with chronic conditions, particularly diabetes. The company works specifically with health plans, providers, and employers to defragment the patient journey by combining all of the following into one seamless platform experience: medical devices, pharmaceuticals and clinical education, and coaching services. To holistically support individuals living with diabetes, CCS has advanced its AI-based machine learning and large language models to support the identification and timely engagement of high-risk members before serious adherence issues arise. CCS supports 180,000+ people living in the United States and delivers more than 1.2 million orders directly to their homes each year. After serving individuals for 30 years, CCS has the relationships, experience, and data in place to create a new era of home-based, proactive chronic care management. To learn more about CCS, please visit CCSMed.com.
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