Service Delivery Lead the management of in house and contract service providers in the provision of cost effective, efficient and compliant maintenance and engineering services. Ensure high quality customer service to students, users and occupiers of the estate and facilities, with particular focus to ensure standards are consistently maintained. Lead the preparation, prioritisation and co-ordination of programmes of planned works, long term maintenance, lifecyle replacement, backlog maintenance, and one-off improvements. Drive continuous financial and service improvement – Improving cost efficiency while maintaining consistency or improving service levels, responsive to changing business needs. Leadership and management of Incidents and Incident Management processes, including Business Continuity planning. Generate, analyse, interpret and report on relevant Management Information to inform policy, strategy, investment and operational decisions. Team Leadership Drive a zero-tolerance safety culture within the Infrastructure team and all suppliers. Drive a zero-tolerance culture around unacceptable behaviors within the Infrastructure team, and Estates Operations in general, that do not match the expectations of the UCL. Drive continuous performance improvement across external contractors, consultants and other service providers. Develop, manage and control engineering and infrastructure budgets. Ensure that appropriate and effective risk management, corporate governance and audit controls are in place. Ensure excellent communications within the team, across the division and with all customers and stakeholders. Manage key external relationships including local and statutory authorities, landlords and suppliers and ensure compliance with leasehold repairing obligations. ASSISTANT DIRECTOR, ENGINEERING AND INFRASTRUCTURE
Made with FlippingBook Publishing Software