Key deliverables include: • Overall review of portfolio of services and responsibilities and creation of new, fit-for-purpose Hard FM operating model. • Review and implementation of compliance management plan • Review of supply chain for external contracts and projects • Review of strategic maintenance planning function and creation of new cyclical Life Cycle Replacement programme • Implementation of new PPM function • Creation of high-performing link with helpdesk for reactive maintenance • Implementation of KPIs and management reporting • Effective leadership and management of the Infrastructure and Engineering teams Duties and responsibilities Lead the stewardship of the physical estate, ensuring it is legally compliant, safe and with appropriate levels of resilience, and instill a customer and solution-oriented culture across the Division. Drive a safety culture within the team and with all suppliers to ensure the delivery of a safe, health and secure environment for students, visitors and staff. Establish, develop and regularly review strategy, policy, business plans and forecasts relating to all aspects of the role; focusing on student and user experience. Establish and deliver operational performance (financial and non-financial) targets against agreed service standards, including compliance with Financial & Procurement Regulations. Continuously monitor and review services; identify and implement service, operational and financial improvements to deliver within allocated budgets, improving value for money, including being responsive to changing business needs. Ensure the Infrastructure team has appropriate technical and professional skills and the necessary management competencies in line with UCL Ways of Working framework. ASSISTANT DIRECTOR, ENGINEERING AND INFRASTRUCTURE
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