CHAPTER 5: EFFECTIVE COMMUNICATION
What is communication?
• Active Listening • Body Language • Assertion Skills • "I" Statement
EXERCISE 1: DISCUSSION EFFECTIVE COMMUNICATION, PROBLEM-SOLVING, AND CONFLICT RESOLUTION
1. How do you think these skills help with effective communication?
2. Which skills are your strongest? Weakest? Why?
3. How can we incorporate the 4 points above in problem solving and conflict resolution?
4.
As EMTs, not only are we communicating with owners, trainers, vets, and other equine health care professionals, but also horses.
EXERCISE 2: DISCUSSION
1. How do horses communicate with us?
2. Can you give examples of specific movements horses make and what they mean?
3. How do we reciprocate?
Communicate (verb): To give or pass on feelings, information... etc. To make others understand one's ideas To be in touch by words or signals Communication (noun): Sending, giving or exchanging information Communication gap:
A failure to convey or understand the information, intent or meaning of another, especially between individuals of different perception
(noun)
Communicative (adj.): Communique (noun): Perception (noun):
Informative, willing to talk informatively
An official communication
The ability to perceive (to see), especially to understand
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