Deputy Residence Manager Candidate Information Pack
Contents
Background University of the Arts London (www.arts.ac.uk) is a hotbed of creativity, innovation and invention across the knowledge economy. It draws together six Colleges with international reputations in art, design, fashion, communication and performing arts. The University has a world-class reputation and is made up of 6 equally renowned Colleges, Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is home to a diverse body of 19,000 students from 130 countries. We are proud of our international student and staff community, creating a vibrant, multi‐cultural environment.
Background
Pages 3-5
Accommodation Services Pages 6-7 Job Description & Person Specification Pages 8-13 The Recruitment Process Pages 14-15
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University of Arts London University of the Arts London is in the top 5 universities in the world for art and design.
• Over two thirds of the winners of British Designer of the Year are UAL alumni. UAL alumni have taken home the award for the past three years running (2015 – 2017). • 14% (20) of the Current Royal Designers for Industry are UAL alumni. • Over half of the fashion designers that showed at London Fashion Week 2018 are UAL alumni. • Other alumni have gone on to take home some of the industry’s most prestigious art and design awards including BP Portrait Award, Jerwood Prize, Taylor Wessing Photographic Portrait Prize, Queen Elizabeth II Award for British Design, Minerva Medal, BAFTAs, Golden Globes and Oscars.
They offer an extensive range of courses in art, design, fashion, communication and performing arts. Their graduates go on to work in and shape creative industries worldwide. UAL has produced over half of all Turner Prize winners since its inception in 1984. • Half the Turner Prize nominees and both winners for 2016 and 2017 were UAL alumni • 36 of the 77 Royal Academicians are UAL alumni, serving or former staff.
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Accommodation Services
UAL Accommodation Services is a vibrant multidisciplinary and diverse team, priding ourselves on innovation, high standards, customer focus and student experience. We currently accommodate over 3,200 students in 12 halls of residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications and Marketing, Finance, a Social Programme and a Commercial Summer Business.
We’re really excited to welcome Archwood House to our halls’ portfolio in September 2022. Built exclusively for UAL students, the building is a new development, with modern features and furnishings throughout. It is located in Camberwell, which is an ideal location for students studying at Camberwell College of Arts, and London College of Communication. It is also a short bus ride or cycle into the centre of London.
Further information can be viewed on their website at https://www.arts.ac.uk/study- at-ual/accommodation/halls-of-residence/archwood-house
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Job Description (1)
Duties and Responsibilities • Be a point of contact for all residents and visitors, both in person, by telephone or email. Communicating and corresponding effectively through various media (such as email, phone, in person etc) responding to all queries and assisting in delivering the services with a customer focused approach to ensure the service is delivered in line with customer expectations. • Support the Residence Manager in the performance of their duties to enhance the wider service provided to stakeholders by for example, assessing whether maintenance defects can be undertaken in-house, and where possible undertake the work, or to appoint contractors and supervise the works until completed. • Assist the Residence Managers with pastoral care, welfare and discipline, raised concerns and complaints, in the terms of support and or investigation, providing time lines keeping records and updating systems as required. • Support the Maintenance Manager in arranging and monitoring day-to-day housekeeping, security and maintenance of the buildings and external areas ensuring compliance with Health and Safety Regulations. Inspect the buildings, their contents, the plant & equipment and associated outside areas to ensure they are clean and tidy taking action or escalating as appropriate when required. • Supervise contractors on-site to ensure the residences are well maintained and necessary building repairs are completed within agreed service levels. Assist with accurate record keeping of all defects during the defects liability period reporting the same to the landlord’s clerk of works using agreed and established processes and systems keeping the Residence Manager updated on relevant matters ensuring Health and Safety issues are given priority. • Assist the Residence Manager by ensuring all statutory testing and other mandatory building records are accurate and kept updated. Carry out regular statutory testing of the fire alarm system as directed by the Residence Manager and immediately act on or escalate faults or fire detection system failures. Participate in the management of periodic planned fire drills and ensure that regular inspections of communal areas are undertaken to identify obstructions to fire exits or evacuation routes. • With or in the absence of the Residence Manager, write or update site inductions plans, manuals or instructions for UAL colleagues and external contractors and when required manage work rosters to ensure around the clock cover and supervise the work of halls management colleagues reporting any issues to the Residence Manager or the Residential Operations Manager. • With the support of the Residence Manager, ensure local service delivery of in-house and contracted services is compliant with health and safety legislation and other relevant statutory obligations or regulations. Inspect, interrogate, develop, manage or monitor systems to certify that all testing, fault reporting, inspections and actions are undertaken and recorded in a timely and accurate manner, tracking and escalating faults where appropriate to the resolution of the issue. • Assist with the Coordination of reporting in the Camberwell Hub ensuring there is consistency of approach, that data is full, accurate and that deadlines are met; such reports may include repairs reports, ANUK compliance reports, monthly performance reporting, and hall related data gathering.
Job title:
Deputy Residence Manager
Accountable to: Contract length: Hours per week: Weeks per year:
The Residence Manager (Archwood House)
Permanent
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What is / Who are Accommodation Services? The University of the Arts London is a higher education institution specialising in art, design, fashion and media, which is comprised of Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. It is Europe’s largest provider of education in art, design, fashion, communication and the performing arts which brings together over 19,000 students from over 100 different countries, including 2,250 further education students, 14,000 undergraduates and 2,700 postgraduate and research students. Accommodation Services currently accommodates over 3200 students in 12 Halls of Residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications & Marketing, Finance, the Social Programme and a Commercial Summer Business. We are a vibrant multidisciplinary and diverse team, priding ourselves on innovation, high standards, customer focus and the student experience. What is the purpose of the role: This important role within the Camberwell Hub requires the holder to support the Residence Managers in the performance of their duties and to deputise in their absence. There are a variety of operational activities and so assistance may involve building inspections, coordination of transfers, arrivals & departures, interrogation of the Housing Management system, uploading of charges and so on. The management team aims to provide a safe and secure environment for students, guests, contractors and colleagues, as such support and assistance could equally include ensuring the hall is compliant with Health and Safety legislation, supervision of contractors, making sure the residences are well maintained, liaising with internal stakeholders as necessary to ensure building repairs are completed within agreed service levels and assisting with the management of welfare, wellbeing, conduct and disciplinary issues. Whilst the appointee will assist and support the Residence Managers, there are key departmental stakeholders who they’ll also work with, such as the Residential Operations Manager, the Accommodation Services Finance Manager, the Marketing & Communications Manager, the Student Experience Manager and other members of the Senior Management Team or their reports.
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Job Description (2)
• Ensure a safe and secure environment for hall users by managing local security systems, processes, procedures and people, including the security guards, access control, the effective operation of surveillance and alarm systems, acting on or escalating failures as appropriate and with others put in place plans of action to mitigate and reduce the chances of reoccurrence. • Deputise for the Residence Manager and ensure the Residential Operations Manager and the Senior Management Team are immediately informed of any major maintenance issues, outages and Health and Safety concerns which may impact on the health, safety, welfare and wellbeing of residents, guests or colleagues, and or cause damage to property and or affect the University’s reputation if unabated. General • Assume other reasonable duties consistent with your role, as determined the Residence Manager or Residential Operations Manager or deputy, which may be assigned to you anywhere within the University. • Undertake health and safety duties and responsibilities appropriate to the role. • Work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work. • Personally contribute towards reducing the University’s impact on the environment and support actions associated with the UAL Sustainability Manifesto (2016 – 2022). • Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities. • Make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness. • Conduct all financial matters associated with the role in accordance to the University’s policies and procedures, as laid down in the Financial Regulations.
Resident Assistants Housekeeping Assistants Resident Wardens Student Welfare Mentors Head of Accommodation Services Finance Team Social Programme Co-ordinator Social Reps Management teams at other designated halls Specific Management Responsibilities Budgets: N/A Staff: Deputise for Residence Managers Other: N/A
Key Working Relationships: Residence Managers Maintenance Manager Residential Operations Manager Contracts and Compliance Manager Out of Hours Group Residence Manager Marketing & Communications Manager Senior Resident Assistants
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Person Specification
Job Title:
Deputy Residence Manager
Specialist Knowledge/ Qualifications
• Educated to degree level or equivalent standard. • Has relevant knowledge and experience in a similar role at a similar level. • Experience of working in a customer services setting or in the hospitality industry. • Communicates effectively orally, in writing and/or using visual media. • Supervises and motivates individuals or a team effectively, setting clear objectives to manage performance.
Relevant Experience
Communication Skills
Leadership and Management
Planning and Managing Resources
• Plans, prioritises and organises work to achieve objectives on time.
Teamwork
• Works collaboratively in a team and where appropriate across or with different professional groups.
Student Experience or Customer Service Creativity, Innovation and Problem Solving
• Provides a positive and responsive student or customer service.
• Uses initiative or creativity to resolve problems.
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The Recruitment Process For a confidential conversation please contact our advisor Charlotte Turedi of The Management Recruitment Group.
Applications should consist of a comprehensive CV and a covering statement.
Applications should be sent to charlotte.turedi@mrgpeople.co.uk Closing date for applications is Sunday 8th May 2022.
The Management Recruitment Group
15 Bishopsgate, London EC2N 3AR
Tel: +44 203 962 9900 www.mrgpeople.co.uk
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