Job Description (1)
Duties and Responsibilities • Be a point of contact for all residents and visitors, both in person, by telephone or email. Communicating and corresponding effectively through various media (such as email, phone, in person etc) responding to all queries and assisting in delivering the services with a customer focused approach to ensure the service is delivered in line with customer expectations. • Support the Residence Manager in the performance of their duties to enhance the wider service provided to stakeholders by for example, assessing whether maintenance defects can be undertaken in-house, and where possible undertake the work, or to appoint contractors and supervise the works until completed. • Assist the Residence Managers with pastoral care, welfare and discipline, raised concerns and complaints, in the terms of support and or investigation, providing time lines keeping records and updating systems as required. • Support the Maintenance Manager in arranging and monitoring day-to-day housekeeping, security and maintenance of the buildings and external areas ensuring compliance with Health and Safety Regulations. Inspect the buildings, their contents, the plant & equipment and associated outside areas to ensure they are clean and tidy taking action or escalating as appropriate when required. • Supervise contractors on-site to ensure the residences are well maintained and necessary building repairs are completed within agreed service levels. Assist with accurate record keeping of all defects during the defects liability period reporting the same to the landlord’s clerk of works using agreed and established processes and systems keeping the Residence Manager updated on relevant matters ensuring Health and Safety issues are given priority. • Assist the Residence Manager by ensuring all statutory testing and other mandatory building records are accurate and kept updated. Carry out regular statutory testing of the fire alarm system as directed by the Residence Manager and immediately act on or escalate faults or fire detection system failures. Participate in the management of periodic planned fire drills and ensure that regular inspections of communal areas are undertaken to identify obstructions to fire exits or evacuation routes. • With or in the absence of the Residence Manager, write or update site inductions plans, manuals or instructions for UAL colleagues and external contractors and when required manage work rosters to ensure around the clock cover and supervise the work of halls management colleagues reporting any issues to the Residence Manager or the Residential Operations Manager. • With the support of the Residence Manager, ensure local service delivery of in-house and contracted services is compliant with health and safety legislation and other relevant statutory obligations or regulations. Inspect, interrogate, develop, manage or monitor systems to certify that all testing, fault reporting, inspections and actions are undertaken and recorded in a timely and accurate manner, tracking and escalating faults where appropriate to the resolution of the issue. • Assist with the Coordination of reporting in the Camberwell Hub ensuring there is consistency of approach, that data is full, accurate and that deadlines are met; such reports may include repairs reports, ANUK compliance reports, monthly performance reporting, and hall related data gathering.
Job title:
Deputy Residence Manager
Accountable to: Contract length: Hours per week: Weeks per year:
The Residence Manager (Archwood House)
Permanent
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What is / Who are Accommodation Services? The University of the Arts London is a higher education institution specialising in art, design, fashion and media, which is comprised of Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. It is Europe’s largest provider of education in art, design, fashion, communication and the performing arts which brings together over 19,000 students from over 100 different countries, including 2,250 further education students, 14,000 undergraduates and 2,700 postgraduate and research students. Accommodation Services currently accommodates over 3200 students in 12 Halls of Residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications & Marketing, Finance, the Social Programme and a Commercial Summer Business. We are a vibrant multidisciplinary and diverse team, priding ourselves on innovation, high standards, customer focus and the student experience. What is the purpose of the role: This important role within the Camberwell Hub requires the holder to support the Residence Managers in the performance of their duties and to deputise in their absence. There are a variety of operational activities and so assistance may involve building inspections, coordination of transfers, arrivals & departures, interrogation of the Housing Management system, uploading of charges and so on. The management team aims to provide a safe and secure environment for students, guests, contractors and colleagues, as such support and assistance could equally include ensuring the hall is compliant with Health and Safety legislation, supervision of contractors, making sure the residences are well maintained, liaising with internal stakeholders as necessary to ensure building repairs are completed within agreed service levels and assisting with the management of welfare, wellbeing, conduct and disciplinary issues. Whilst the appointee will assist and support the Residence Managers, there are key departmental stakeholders who they’ll also work with, such as the Residential Operations Manager, the Accommodation Services Finance Manager, the Marketing & Communications Manager, the Student Experience Manager and other members of the Senior Management Team or their reports.
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