CEO UPDATE
Stronger connections, smarter support
providing an opportunity to sit down with operators, hear directly about the issues and opportunities in each region, and ensure those insights are shaping both our support and our advocacy. I am personally joining all these roadshows, so I can meet and hear direct from our members.
As we move from the busy summer period and into the next phase of the year, our focus at Hospitality Tasmania is not just on the challenges ahead, but on how we continue to strengthen the way we support our members. Over recent months, we have refined our industry engagement structure with a clear objective – to ensure members have direct access to the right people, at the right time, across every region of the state. At the centre of this approach is our people on the ground, who serve as the first point of contact for members. Their role is simple but critical: to work closely with businesses in their areas, helping navigate industry challenges, connecting operators with the programs and services available, and ensuring that feedback from the ground is heard and acted upon. This is about staying closely connected to the hospitality community. No two regions are the same, and the issues facing operators can vary significantly depending on location, season and market conditions. By strengthening our regional presence, we are ensuring that when members reach out, they are speaking with someone who understands their environment, their business, and the pressures they are managing day to day. I encourage you to read the Great Customer Experience (GCE) and Industry Engagement updates in this magazine, as the best point of contact for your region is included in these. Importantly, our connection extends beyond individual conversations. We recently undertook our first regional roadshow in the north. These roadshows, which will take place across the state as the year unfolds, will play an important role in how we engage with members,
Alongside this, access to expert Employment Relations and Industrial Relations advice remains a core part of Hospitality Tasmania membership. As workplace requirements continue to evolve, having direct access to experienced guidance is more important than ever, and we encourage members to make full use of this support. Should you ever need assistance, Sam is your first point of contact and can be reached via email at Sam@tha.asn.au. As the industry transitions into the autumn and winter months, maintaining strong lines of communication will be key. By refining how we engage with members and continuing to invest in our people and presence across the state, we are ensuring that Hospitality Tasmania remains accessible, responsive and closely aligned with the needs of industry, wherever it operates.
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Tasmanian Hospitality Review April/May Edition
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