Great Customer Experience Program
Domain Tennis Centre
It has been another busy two months for the GCE team, who have been getting out and about to venues helping them elevate their customer service to the next level. And in a glowing endorsement for the program, East Coast Tasmania Tourism recently announced some changes to the way it supports and recognises outstanding operators in the region. One of these is the creation of High Achiever Recognition, which will award excellence in business to four categories that recognise outstanding operators from Food and Beverage, Accommodation, Tourism Experience and Tourism Attraction sectors. The caveat? You must have completed our GCE program (or be TICT accredited). So if you’re on the East Coast and have not experienced the benefits of partaking in the program, reach out to our team! An establishment which has recently taken part is the Domain Tennis Centre. Perched up the top of Queens Domain, The DTC in Hobart is not only a premier destination for tennis lovers with 18 courts and panoramic views of the cenotaph and River Derwent, but also houses the new and busy Serve Café + Bar. With a passionate team of staff across a variety of areas from accredited Tennis Australia coaches, admin and café staff, Domain Tennis Centre General Manager Edward Bourchier knew the importance of getting everyone together to build a better understanding of the brand and experience that they want to offer to everyone who comes through the doors of the DTC.
After sitting down and doing a Business Health Check we quickly identified Edward’s desire to get the team better engaged in the brand and the customer experience. We also identified that, with some staff not having experience running a hospitality business, it would be beneficial spending some time explaining the large costs in operating a business and the slim profit margins that make their way to the bank. It then became clear that the best way to make this happen was to hold a Venue Awareness session with the team. During the session the team learnt about the importance of the Tasmanian Brand, the brand of the Tennis Centre, the customer experience and the profitability of the business.
If you think this knowledge would be beneficial to your staff get in touch with the GCE team today!
Jack Milbourne (Southern Regional Manager) E: jack@tha.asn.au Ph: 0439763977 Darren Martello (Northern Regional Manager) E: darren@tha.asn.au Ph: 0428020179 Gena Cantwell (North West Regional Manager) E: gena@tha.asn.au Ph: 0417125092 Deb Gardner (Venue Support Specialist ) E: deb@tha.asn.au Ph: 0439829220 Dave Noonan (Program Facilitator) E: dave@tha.asn.au Ph: 0437099315
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