Boston Brick & Stone MAY 2018

"I utilized BBS to update my chimney after a remodel. From the moment of my first call, I found the company and most of their employees to be kind, helpful, and especially professional. During my contact with BBS, I mainly worked with Mark Cazares. Mark is AMAZING! He always returned my calls or emails promptly and went out of his way to make sure that my concerns were addressed. His initial assessment was VERY detailed and professional. It contained photos, county fire regulation, and city ordinances. The evaluation was far more than I had expected to receive and well worth the $200 I paid. Mark also worked with me on the budget for the update. The total cost was very fair. It took one day to finish, and it looks GREAT!! They are a professional company that does quality work! Their prices are very fair considering the quality of their work. In my eyes, Boston Brick and Stone deserves a five-star rating! Thank you!" –Ana M. Rock-Solid Reviews Deliver One Big ‘Wow’ Social media makes it pretty easy to keep up with everyone’s lives, so look for an opportunity to make a great impression on one customer. Maybe a client is expecting their first grandchild. Could they use a new stroller? Is a wedding anniversary coming up? Who wouldn’t love a limo ride and dinner at the nicest restaurant in the city? Go a bit over the top! People love to share stories on social media about the cool, unexpected things businesses do. Wouldn’t you like to go viral for a good reason? Send Cards for Strange Holidays Sure, you mail cards during the winter holidays, but so does everyone else. Why not mail a card for National Doughnut Day on June 1? You can even include a coupon to a local doughnut shop. Or you can send a funny card with a picture of your office dog for National Mutt Day to announce that, thanks to your client’s support, your company is donating to a local animal shelter. These ideas may work great for your clients, or you might need to brainstorm a bit. Your clients are as unique as your company, so don’t hesitate to find a special way to show them you care. Customer Appreciation Isn’t Seasonal Heat Up the Slow Months With a ‘Wow!’ l i ‘ !’

A little customer appreciation can go a long way — after all, everyone likes to be treated well by the people they do business with. But if your appreciation stops at holiday cards and birthday offers, you might be missing the mark. Summer tends to be the slow season, so take the extra time to plan a new way to show customers you care. Host a Summer Event There’s no need to plan a black-tie gala. Summer is the season of relaxation, so keep it low-key, and let your clients know they are welcome to bring their friends and family. Here are a few fun ideas to consider: • Host a barbecue at the office or local park. Make sure you have the proper permits first. • Book a movie theater, and show the latest blockbuster. (We hear “Avengers: Infinity War” is pretty awesome.) • Plan an adults-only scavenger hunt. Include local landmarks, offer prizes, and provide grown-up beverages afterward to make the event really memorable. • Throw a block party. This one requires some planning, but if you pull it off, your clients will talk about it until next summer!

CHIMNEY

•Inspection •Restoration and repair •Construction •Sweeping

FIREPLACE

•Inspection, restoration, or repair of an existing structure •Installation or reconstruction of new structures

HARDSCAPE

•Backyard patios •Outdoor kitchens and barbecues •Outdoor steps, walkways, and paths •Retaining walls •Outdoor fireplaces •Driveways

HISTORICAL RESTORATION Our previous restoration work includes the following:

•Restoration of the main lobby chimney system of the El Tovar Hotel on the Grand Canyon’s South Rim •Repair and restoration of chimneys in 56 original historic cabins on the Grand Canyon’s North Rim •Historical chimney restoration for the lodge in Bryce Canyon National Park •Faithful restoration of the chimneys on the Nottingham and Arden properties in Beverly Hills

BRICK RESTORATION AND CONSTRUCTION DRIVEWAY CONSTRUCTION

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