Mambourin_2024-25 Annual Report

MAMBOURIN ENTERPRISES LTD

Information Technology 2024/25 highlights – reset, repositioning, engagement, investment

We continue to search for better ways to capture information and made a future- focused decision to move to a new customer management system. We want to have a customisable platform that is scalable across all NDIS services, with improved internal and external user experience through a mobile app interface. We have started the journey to identify and refine our workflows with the aim of building our solution with a software vendor. supporting our operations to deliver improved efficiencies and data insights. This year there has been a focus on embedding the new systems that were implemented last year,

The implementation will mark a new era for Mambourin, offering improved integration, user experience, and data insight capabilities that will unlock new levels of efficiency and service innovation.

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