Customer Satisfaction Is Not Enough
13 May 2025 | 15 May 2025 9 a.m.-Noon (EST)
This course is designed for project managers and other ICT professionals who work closely with customers. In this workshop, you will explore Total Customer Satisfaction, which is synonymous with total quality from the customer’s point of view. You will learn how to view quality through the eyes of the customer, identify which factors your customers value the most, and learn how to conduct customer surveys.
Communications Management Plan
15 May 2025 | 22 May 2025 | 29 May 2025 10 a.m.-Noon (EST)
Ensuring that the right people receive the right information at the right time is critical to a project’s success. While this sounds simple, it can be challenging if you don’t have a proper communications plan in place.
To see a complete list of BICSI Virtual Instructor-Led Training courses, click below. Remember: These workshops tend to fill up quickly, so claim your seat today!
*Participants must attend all three live sessions and complete required work/activities to receive CECs. VIEW ALL v ILT s
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