Leah Morgan Cert CII Client Service Leader
Leah has more than 19 years’ experience in property claims management, 13 of them spent specialising in drainage and water services.
Water supply services Ensuring the water supply to homes and businesses is leak free and in good working order is of critical importance. From locating leaks to renewing supply pipes, Catalyst delivers a full range of water supply services across the UK. We deploy qualified and experienced water engineers and technicians across the UK to carry out emergency or planned water supply works, including investigations, repairs and pipe replacement.
Our two big priorities at Catalyst are delivering a quality service and excellent communication. I believe the two must go together. Much of our work involves helping customers in some distress, so we know effective communication is vital to support our clients’ brand promise.
Site investigation innovation
An end-to-end service We can be relied upon to deliver all services needed to inspect, install and maintain high quality water supply systems. We are experienced at working with other agencies, including water companies and local authorities. From carrying out validation studies and water quality testing to designing and installing water supply systems in any setting, we have the expertise and experience needed to carry out the work to the highest standard.
Catalyst uses the latest technology to carry out remote access investigations of water supply systems, so problems can be diagnosed quickly and cost-effectively, with the least disruption to customers. In this way, we can locate leak problems with pinpoint accuracy, stop the escape of water, reducing the risk of damage to property, and then put in place a solution that ensures the water supply is restored. Fast and effective repairs Catalyst makes use of a full range of repair and replacement techniques so the most appropriate solution is put in place every time. Again, our first options will be low- impact solutions that control cost and inconvenience for customers. If excavation is needed, this is always carried out safely. Catalyst fully project manages all work, so it is always carried out to the highest standard and without delay.
Customer comment
I got a call from Catalyst as soon as I put the phone down with my insurers. That’s fast!
Our water supply pipe services
If a leak is detected, a simple solution Catalyst will consider is carrying out a point pipe repair . This involves digging down to the pipe and repairing it in that location.
> Leak detection > Pipe tracing > Point repair > Water pipe moling > Water pipe rerouting
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Our water quality testing , carried out in partnership with accredited laboratories, covers particulate and chemical contamination, as well as legionella sampling and testing.
validations > Water quality testing > Site visit validations
Catalyst is regularly called upon to carry out site visit validation investigations to provide an expert opinion on a third party contractor’s report of scope of works and costs.
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