Paul Slattery Operations Manager
Paul has worked in operations management for more than 20 years, including 14 in the drainage industry. He leads our claims team to deliver a seamless service for our clients and their customers.
Home emergency Home emergencies need a response that is reliable, fast, and maximises the opportunity of a first time fix. Catalyst’s home emergency service does just that by combining smart task management with the best service engineers across the UK. We are trusted to mitigate damage, eliminate hazards and secure properties around the clock, 365 days a year.
Here at Catalyst, we work very closely with all our clients to tailor our services to their specific needs and delivered in accordance with their principles and ethos. Our aim is to provide seamless service, so customers are reassured and impressed every step of the way.
Trained to serve The quality of our home emergency service is founded on our experience and expertise in delivering responsive services and the robust systems we have in place to support them. Our claims handling professionals are trained to fully understand all aspects of home emergency situations and respond quickly, clearly and decisively to our customers’ needs. Expert response Our home emergency engineers are ambassadors for us and for our clients, at a time when customers are understandably under significant stress. That is why we select our field teams with great care, only working with those that show high levels of professionalism with clear evidence of customer care. We then carry out regular audits to ensure standards are maintained.
Safe and effective Our aim is to always deal effectively with a customer’s emergency, so they are safe, and where possible, a first time fix is put in place. Where further work is needed, we will facilitate this smoothly and effectively, on behalf of customers. Catalyst uses the latest digital data systems to optimise task management and provide our clients with excellent analysis of all work carried out. Maximum satisfaction Home emergencies are among the most stressful events our customers may ever experience. That’s why from the first call to the last, we make every effort to help, so they are completely satisfied with our service.
Customer comment
A job very well done. Nothing seemed to be any trouble and everything looks neat again after all the work.
Our home emergency services
We provide an emergency plumbing service anywhere in the UK. If we find a customer’s home problems require other expertise, we can quickly mobilise the trades needed.
> Drain
> Roof repairs > Glazing > Boilers and heating > Alternative
Find out more about Catalyst
unblocking > Water supply > Plumbing > Locks and doors > Pest removal
All our boiler and central heating emergency technicians are highly experienced. They assist customers in solving any problem, whether in be loss of heating or hot water.
0800 870 8080 info@catalystservicesuk.com catalystservicesuk.com
Pest problems often begin as an emergency, requiring fast action. Catalyst’s pest control teams are on hand around the clock to respond to all calls for help.
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