We are now carrying out thermal modelling assessments of all building scheme designs at an early stage to review the risk of overheating and keeping this under review as the detailed design develops. For our new developments, planning applications are supported by a flood risk assessment where appropriate, looking at the impact of proposals on the risk of flooding from the sea, rivers and surface water. Mitigation measures are put in place where flood risks are identified. C19 - Information for residents about ventilation, heating and recycling Residents are given information about how to use their heating and ventilation. Anchor has carried out a full review of our approach to damp, mould and condensation following the Housing Ombudsman’s Spotlight Review on Damp, Mould and Condensation and the follow-up review after the tragic death of Awaab Ishak in Rochdale. Taking on board the Housing Ombudsman’s national recommendations, this has included training colleagues to support a change in culture towards damp and mould, ensuring that residents are not blamed on the grounds that this is caused by ‘lifestyle’. We have developed new systems for ensuring the early identification of damp and mould and improving coordination and speedy resolution in addition to regular ‘Don’t Walk By’ surveys to identify a wide range of issues. Residents moving into new developments receive home information packs with guidance on their new heating system, how heat and hot water are provided and how to control their heating to optimise efficiency. Anchor’s location managers dedicated to each location are available on site daily to support residents. Where we undertake retrofit projects involving fabric improvements, heating system upgrades or the deployment of new technologies, we provide residents with full information on how their new heating systems work and encourage changes in behaviour to adapt to making the most of the energy efficiency improvements. Anchor provides guidance to residents to encourage reducing, reusing and recycling as well as diverting waste from landfill through our waste contracts. Looking forwards, as part of the implementation of the Environmental Sustainability and Net Zero Carbon Strategy, we are running education and information campaigns for residents and colleagues.
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