HANDLING COMPLAINTS AND CONCERNS
Reporting Mechanisms
Employees need to be confident that clear procedures for reporting health and safety concerns are in place. To encourage honest reporting, anonymity and confidentiality should be assured.
Investigating Complaints
You must be able to investigate complaints thoroughly. This may involve gathering facts, interviewing witnesses, and examining an incident scene to determine the root cause and prevent recurrence. Again, the Brown Book is a crucial weapon in the rep’s armoury.
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