The challenge Trouncing the queries HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai, Maharashtra. Given the explosive growth of the organization, they were having trouble finding the time and resources needed to scale the contact center and meet customer expectations. So like many other major banks around the world experiencing exponential growth, they were looking for a self-service solution, which could address customers’ questions instantly.
The solution leverages AWS and the multi-experience conversational AI platform by Senseforth.ai
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