The transformative solution What we provided A chatbot that hits home runs with customer support
EVA was built with an accuracy level of over 85 percent by using Senseforth’s comprehensive conversational artificial intelligence platform, which is deeply integrated with its patented natural language processing engine – a technology that helps computers understand human language. With this technology, the bot is able to understand both English and Hindi, is trained to understand and respond to around 8,000 customer scenarios, can address frequently asked questions, and can execute transactional requests related to accounts, credit cards, loans, and other products.
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