Bridging theaccessibilitygap, oneconversation ata tim e To provide beteraccessto criticalservicesand inform ation,‘AskUMANG’-a virtualassistantwas developed.Itwasinitiated byfirstunderstanding theneedsoftheIndian population,including their language preferences. Thishelped in designing an assistantthatcould workin diferentlanguages,m aking iteasierfor usersto availthe platform 'sservices.The assistant seam lessly integrated criticalservices into its interface,providing a user-friendlyexperience.
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