TECHNOLOGY
Introducing self-service apps to allow for more efficient ways of working
Daniel Savickas, Shared Services Senior Leader, and Gemma McNamara, Head of Payroll and Employer Pensions, Hampshire
County Council, share the story behind the creation of the MyTax app, which has revolutionised how employees view their tax codes and new starters input their details
H ampshire Shared Services Partnership is an innovative collaboration. It delivers a range of back-office functions such as transactional finance, human resources, procurement, customer support and payroll to partners across Local Government, the police, schools and fire and rescue services. Our ambitious roadmap of improvements helps us to deliver what our partners tell us matters to them, as follows:
l cost efficiencies and savings l resilience and capacity for the future l protecting frontline services. At the core of our operation is our on- premises SAP enterprise resource planning software, and with a team of experienced developers, we build solutions which meet our customer objectives. The Hampshire model is self-service and just under 100,000 employees are using our technology across our partnership. Through our portal, which is available 24/7
including a webchat service, employees: l view payslips and other payroll documentation l process all types of leave, overtime and expenses l raise enquiries. We consistently achieve over 80% ‘highly satisfied’ in our feedback surveys. As we progressed through 2024, like most payroll functions, we were faced with the need to look for more effective and efficient ways of working. For our payroll
A screenshot of one of the pages of the MyTax app.
| Professional in Payroll, Pensions and Reward | July-August 2025 | Issue 112 42
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