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most natural place to practice is at home, and many clients tell us how Sandler has changed their relationships with family members, spouses, and others. We’ve seen this holistic change in more than just our clients too. Sandler is a family business for us. All of our children have taken part in Sandler programs at some point, and they play a vital role in how we approach our company. Sandler methods are foundational aspects of how we interact with our families. We genuinely believe in the power of our training because we’ve seen it in ourselves. Companies that bring Sandler in often see a snowball effect with their business’s approach that permeates throughout their entire organization. Education creates better owners, better employees, and better citizens. That’s why our motto is “changing culture, one small business at a time.” If you’re interested in how we can help put you on a path toward meaningful change, contact us today and discover whether Sandler Training can be your vehicle for an entirely new outlook on business and life.
–Jim Stephens
HOW TO DEAL WITH DIFFICULT PEOPLE STRATEGIES FOR RESOLVING PROBLEMATIC SITUATIONS
One of the most challenging situations we encounter as professionals is dealing with difficult people. When someone comes to us with a negative attitude and clear issues that we need to deal with, the best way to find a mutual solution is by breaking down their defensive gates. There are five proven ways to do this that will save you time, money, and energy, as long as they come from a place of polite assertiveness. Follow these steps to turn even the most difficult situation into a compromise. LISTEN CLOSELY When someone is frustrated, they aren’t looking for unsolicited advice. They just want to be heard. For us to do this, we need to practice active listening. That means
hearing can assist in moving the discussion forward while also fortifying what is being communicated.
STAY OUT OF THE DRAMA TRIANGLE When someone is aggressive with you, don’t take the bait. It’s imperative to remain confident and in control of your emotions. This prevents us from being dragged into a victim, persecutor, or rescuer role. APOLOGIZE It’s important not to blame when apologizing; rather, validate the emotions of whomever you’re speaking with. You can’t offer a solution when someone is frustrated. It’s important at this time to take ownership of where you went wrong. Also, always remember there are two sides to every situation. FOLLOW UP Regardless of the outcome, be sure to thank the individual for their time and set up a time to follow up with them. This not only shows a commitment to solving the problem but also allows perspective to seep in on both sides of the equation.
eliminating distractions and wholeheartedly plunging into what the other person is saying.
PROVE IT Listening is only part of the battle. It’s crucial to intently participate in the conversation by acknowledging what is being said. Paraphrasing and summarizing what you are
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