Our Shared Values “Code of behaviours we live by”
The 5 core beliefs guide our daily lives on how we act and think in every situation that comes our way. It will set us apart and put us ahead of the competition to delivering our promise. We continue to set the standard for Asian hospitality and soar higher in the coming years. As leaders, aligning our actions to lead with these beliefs in mind will be crucial to realise our potential as an organisation.
Do good
We strive to do the right thing from the heart with integrity, care and sustainability.
• Demonstrates ethical business practices and good conduct in all interactions. • Cares for the impact of our operations on stakeholders. • Contributes to improve our environmental and community footprint.
Obsess over customer experience
We are obsessed with delivering the best to our guests and creating moments of joy that truly matter.
• Puts guest experience first with curiosity and thoughtfulness. • Shows care and sensitivity towards individual customer needs. • Empowers self and teams to deliver personalised guest experiences, creating moments of joy.
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