Leading the Shangri-La Culture Book

Our Vision (What we aspire to be)

To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Our Purpose (Why we exist)

We host people to the colourful joys of life in a sustainable manner.

Our Business (What we do)

Inspired by our Asian heritage, we enable people to live, work, play, eat and rest well through the environments we create and the memorable experiences we deliver.

Obsess over Customer Experience

Own Our Success

Our Beliefs (Code of behaviours we live by)

Do Good

Never Give Up

Compete to Win

Our Nature (Fundamental qualities in our character that define us)

Courtesy

Sincerity

Humility

Thoughtfulness

Respect

Selflessness

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